Delivery Supervisor

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. As a CS&L Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations out of our Brooklyn Park, MN location. You will oversee approximately 20 delivery drivers and drive broader CS&L strategies related to both warehouse and delivery operations, ensuring operational excellence in service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. Working collaboratively with key internal teams and external partners — including third-party logistics vendors — you will ensure timely solutions and seamless execution across the supply chain. How You Will Contribute You Will: Operational Management & Execution Manage daily operational plans, including order/route management, dispatch scheduling, and employee performance. Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and improve productivity. Oversee inventory management — including iDoc management and stock reconciliation — ensuring alignment between SAP and warehouse management systems. Conduct interface monitoring, track & trace, claims management, invoice management, and pallets management. Schedule and optimize delivery routes; conduct regular ride-alongs with drivers to coach in real time and ensure adherence to standard work processes. Compliance & Risk Management Ensure strict compliance with HSE, quality, risk management standards, and HACCP guidelines. Ensure full compliance with DOT/FMCSA rules and regulations, including HOS, ELD requirements, driver qualification files, and drug & alcohol testing programs. Promote a strong safety culture by reducing incident/accident rates, ensuring successful roadside inspections, conducting DMS meetings, enforcing pre- and post-trip inspections, and performing safety audits. Maintain and monitor CSA scores and proactively address compliance risks. Performance Management & Continuous Improvement Analyze capacity utilization, performance metrics, and KPIs, implementing corrective measures as needed. Drive execution against core KPIs in safety, service, savings, and people. Lead continuous improvement initiatives, tenders, and peak management projects. Identify supply chain opportunities and participate in Lean Six Sigma and other improvement programs. Stakeholder & Vendor Collaboration Work closely with service providers to ensure punctuality, completeness, and quality of deliveries. Manage third-party performance and foster strong relationships with internal and external stakeholders. Financial Acumen & Budget Management Build and provide full-cost analysis, including yearly budget, risks, and opportunities. Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention. Team Leadership & Development Lead, coach, and develop a team of approximately 20 delivery drivers. Interview, onboard, and develop direct reports through multiple formats (classroom, OJT, ride-alongs). Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building. Key Performance Indicators (KPIs) Primary: Delivery Labor Budget & Financial Acumen, Delivery Efficiencies, Overtime %, Driver Methods %, Driver Performance & Management, Routing & Compliance, DOT/FMCSA Compliance, ELD Compliance, On-Time Delivery % Secondary: ePOD %, Pre- & Post-Trip Compliance, Handheld Usage %, Indirect Hours (non-productive), Customer Complaint Rate What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: 3+ years of experience in a delivery or transportation supervisory role. Strong worki…

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