Delivery Driver/Customer Service Representative

Martin Auto Color Inc. is looking for a Part-Time (1:00pm-5:00pm. M-F) Delivery Driver/Customer Service Representative to join our team. The Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Manage incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Delivering orders/product to customers Inventory of products Product Transfers Skills Proven customer support experience or experience as a client service representative MUST HAVE Clean drivers records Must be 21+ years old Cashier experience and navigating customer invoices. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Delivery driving experience Pay: From $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Vision insurance Shift availability: Day Shift (Preferred) Work Location: In person

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