Delivery Driver

Delivery Driver – San Rafael, CA Location: San Rafael, CA Position Type: Full-Time, Non-Exempt Pay Rate: $19.00–$20.00 per hour Schedule: Wednesday–Sunday, 11:00 AM–8:00 PM, with additional hours as needed based on business needs. About Us Mercy Wellness is a vertically integrated cannabis company licensed for both medicinal and adult use, with operations in cultivation, manufacturing, distribution, and retail. We employ over 80 employees and are continuing to expand our operations to better serve our local communities. In addition to providing high-quality cannabis products at affordable prices, we are committed to giving back to our community by supporting local nonprofit organizations and participating in local business groups. As an Equal Opportunity Employer, Mercy Wellness is committed to diversity and inclusion in the workplace. Job Scope and Purpose The Delivery Driver will support the day-to-day operations of our San Rafael Delivery Department by transporting customer orders safely, accurately, and on time. This position requires someone who can work independently, stay organized, manage multiple tasks, and provide excellent customer service. The Delivery Driver will work with a small team to complete daily operations, including preparing orders, planning routes, and completing approximately 50+ deliveries per day. Job Responsibilities Provide exceptional customer service in person and over the phone. Interact with customers in a friendly, professional, and respectful manner. Assist with packing customer orders and organizing delivery routes. Safely transport and deliver customer orders in a timely manner. Verify order accuracy and ensure customers have a positive delivery experience. Maintain accurate delivery paperwork, route manifests, customer signatures, and cash transactions. Handle cash payments and maintain accurate cash balances throughout each shift. Answer incoming calls and assist customers with placing orders as needed. Keep delivery vehicles clean, organized, and properly maintained. Follow all traffic laws, company driving policies, and safety procedures. Communicate customer concerns, delivery issues, or other problems to management. Work with the customer service team to resolve customer concerns and order issues. Maintain positive and professional working relationships with coworkers and customers. Adapt to changing delivery schedules, business needs, and cannabis regulations. Assist with general department operations and other duties as assigned. Minimum Requirements Must be at least 21 years of age. Must have a valid California driver's license and a clean driving record. Must be able to complete a Live Scan background check as required by applicable local regulations. Previous customer service experience. Strong communication and organizational skills. Comfortable handling cash and maintaining accurate records. Basic computer skills and familiarity with smartphones, mobile applications, and other technology. Ability to work independently while also contributing to a team environment. Strong attention to detail and ability to follow established procedures. Ability to adapt to changing priorities and handle unexpected situations. Willingness to learn and follow California cannabis laws and regulations. Familiarity with California's cannabis track-and-trace system is a plus. Availability to work the assigned Wednesday–Sunday schedule, including additional hours or overtime as needed. Physical Requirements Ability to lift, carry, push, and pull up to 50 lbs. (100 lbs. with assistance). Ability to drive, sit, stand, and walk for extended periods. Ability to safely operate a motor vehicle while maintaining focus and awareness of surroundings. Ability to work in an environment with moderate noise. Equal Employment Opportunity Mercy Wellness is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and welcome applican…

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