Delivery Dispatcher / Office Administrator

RHTD Logistics LLC is hiring a Dispatcher / Administrative Coordinator to run daily route dispatch for our network of independent owner-operators and keep the back office running. At a glance Company: RHTD Logistics LLC — last-mile delivery for a major national retailer Location: Concord / Charlotte, NC area Reports to: Operations Manager Type: Full-time, W-2 employee, 1099 Pay: $18–22/hr DOE, non-exempt (overtime eligible) Responsibilities: Dispatch and daily operations Assign daily routes to owner-operators by route city and store number; confirm coverage the night before and morning of. Monitor routes in real time; handle call-outs, late starts, vehicle breakdowns and reassignments. Track route completion, delivery exceptions, returns and reattempts; escalate service issues to the broker and client. Serve as first point of contact for contractors on the road via phone and text. Log and escalate accidents, injuries, dog bites, theft and customer confrontations per company incident procedures. Contractor management Recruit and screen owner-operators with cargo vans; schedule interviews and ride-alongs. Run onboarding: contractor agreements, W-9s, insurance certificates, vehicle documents, background and MVR checks, drug test scheduling. Maintain contractor files and track expiring licenses, insurance and vehicle registrations. Keep the route roster and contractor availability current. Administration Maintain the onboarding and route-tracking data. Compile weekly route counts for contractor settlement; reconcile against client reports before payment. Prepare daily and weekly ops reports: routes run, on-time %, exceptions, claims. Manage the shared inbox, broker and client communications, and document filing. Support compliance records (DOT/FMCSA, insurance, accident register) and audit requests. Handle special projects as assigned. Qualifications: Required 1+ year in dispatch, logistics coordination or operations admin. Strong Google Sheets/Excel skills (filters, lookups, basic formulas). Clear, calm phone and text communication under time pressure. Reliable home internet, quiet workspace and a smartphone. Able to work early mornings, weekends and peak-season hours. Lives within commuting distance of the Charlotte / Concord, NC area. Preferred Last-mile, courier or DSP dispatch experience. Experience managing 1099 contractors or driver onboarding. Familiarity with route/telematics apps and DOT recordkeeping. Bilingual English/Spanish. Work conditions On-site at the delivery station for launches, peak days and training as needed. Fast-paced, deadline-driven mornings; phone and computer heavy. Occasional driving to the station or to assist on-road issues (valid driver's license required). Conditions of employment At-will employment. Verification of work authorization (Form I-9). Satisfactory background check and drug screen. Signed confidentiality agreement covering company and client information. RHTD Logistics LLC is an Equal Opportunity Employer. Pay: $18.00 - $22.00 per hour Expected hours: 30.0 – 40.0 per week Work Location: In person

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