Delivery Coordinator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Mh aking a Difference. For People. Every Day. SML NortAmerica (NA) is a part of SML and has about 1,000 employees across the United States, Canada, and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region. The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey. Purpose The Delivery Coordinator is first point of contact at CDC Byhalia for deviations on incoming receiving and outgoing shipments, related to lead times and departure precision. The Delivery Coordinator secures proper escalation of the deviations within the organization and gives feedback after investigation. Scope and Influence Operational mandate related to escalations on delivery. Has an influence on delivery performance of CDC Byhalia (Inbound Leadtime & Outbound Departure precision). Main targets and results: First point of contact for deviations on deliveries Knowledge to handle as much as possible questions independent Escalates in a proper way within organization Porvides feedback after investigations of escalation Clear view on cost drivers and KPI's, with focus on Delivery performance Takes an active role in continuos improvement activities for Delivery Performance Key responsibilities / accountabilities Single point of contact within CDC Byhalia for deviations on deliveries for Mack, VTNA, VCE & Penta Secures pro-active communication in case of known deviation Takes part in interface meetings with colleagues, partners & customers according to business needs Logging of all deviations for further analysis afterward First line analysis of recurrent deviations Contact with Materials Planning for lead times on incoming receiving Contact with Materials Planning / DIP for lead times on outgoing shipments Contact with North American Service Center on outgoing shipments Contact with North American Service Center for return shipment Gives input to Operational Resource Planner regarding elements with impact on workload and/or resources Prioritize daily workflow according to company’s need Be Proactive and forecast for upcoming projects Communicate with appropriate teams on delivery concerns Document, update, and follow-up on all Standard Operating Procedures (SOP) to achieve high level of quality Run, create & updates reports as needed within various application Process confirmation, troubleshoot, resolution, problem-solve Safety and environment conscience Quality Improvement Tools Business understanding Implementing maintenance awareness Retrieve informat…

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