Dealership Parts Manager

Parts Manager Auburn, WA Are you an experienced commercial truck parts professional ready to lead a department and make an impact? The Truck Shop is a dealership for top brands such as Western Star, Hino, Reitnouer, Cummins, Allison and Detroit and we're looking for an experienced Parts Manager to lead our Auburn, WA parts department. We are looking for someone with a strong background in truck parts and proven management experience who knows how to build a team, manage inventory, grow sales, and deliver outstanding customer service. This is a leadership opportunity for someone who understands the truck parts business from the ground up and is ready to take ownership of department performance. Key Responsibilities include but are not limited to Oversee and manage all daily operations of the parts department. Lead, recruit, hire, staff, coach, train, and develop parts department employees. Establish clear expectations, manage performance, and promote accountability. Oversee retail, wholesale, fleet, and service parts sales. Ensure accurate parts identification, timely order fulfillment, and excellent customer service. Build and maintain strong relationships with customers, vendors, and suppliers. Support the sales team and service department with parts availability, sourcing, and knowledge. Address customer concerns and resolve issues professionally. Manage inventory levels to maintain availability while minimizing excess and obsolete stock. Oversee purchasing, receiving, stocking, pricing, and inventory control. Monitor inventory turns, fill rates, gross margins, and other key performance indicators. Maintain accurate inventory records and ensure department processes are followed. Identify opportunities to improve inventory availability, purchasing practices, and profitability. Take ownership of department sales, gross profit, expenses, and overall financial performance. Monitor department results and develop strategies to grow sales and improve profitability. Establish efficient processes for parts handling, order fulfillment, and customer transactions. Communicate department performance, goals, and opportunities to leadership. Ensure company procedures, safety standards, and expectations are consistently followed while leading by example. Minimum Qualifications: 5+ years of commercial truck parts experience. 3+ years of management experience. Strong knowledge of commercial truck parts and components. Experience with inventory management, purchasing, and parts sales. Proven ability to lead, coach, and develop employees. Strong customer service, communication, and organizational skills. The Ideal Candidate: You are a knowledgeable truck parts professional who can confidently lead a department. You understand the importance of having the right parts available, managing inventory effectively, developing employees, and taking care of customers. You are hands-on, organized, solution-oriented, and comfortable taking responsibility for results. You know how to balance the day-to-day demands of a busy parts department with the bigger picture of growing the business. Why Join The Truck Shop? The Truck Shop is a family-owned truck and trailer dealership that has been serving the Pacific Northwest for over 40 years. We offer commercial trucks, trailers, parts, service, and support to customers who depend on us to keep their businesses moving. We believe in dependable service, strong relationships, taking pride in our work, and doing things right. We are continuing to grow and are looking for good people who want to grow with us. Schedule - Fulltime: Monday through Friday 8am - 5pm Job Skills required: Excellent verbal, written, communication and customer service skills Multi-task and detail-oriented with strong organizational skills Ability to prioritize tasks to maximize efficiency and work-flow Intermediate computer skills - able to draft, edit, and organize documents as well as utilize various web-based resources and applications Com…

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