DDD/NEMT Transportation Support Specialist (Driver)

DDD / Non-Emergency Medical Transportation (NEMT) Driver Using Own Vehicle (Personal) Service Area: Phoenix, AZ and approved surrounding areas Position Type: Independent Contractor or Employee (1099 or W-2) 1. Job Overview We are seeking dependable and professional drivers to provide Non-Emergency Medical Transportation (NEMT) services for individuals enrolled with the Arizona Division of Developmental Disabilities (DDD) . Drivers transport members to and from medical appointments, day programs, employment sites, and other authorized locations using their personal vehicle. This position requires strict adherence to company compliance standards, along with a commitment to safety, punctuality, confidentiality, and respectful service. 2. Duties & Responsibilities Safely transport members to authorized destinations Provide door-to-door or curb-to-curb assistance as required Adhere to scheduled pick-up and drop-off times Maintain professional communication with members, guardians, and dispatch Accurately complete trip documentation and required logs Immediately report delays, cancellations, incidents, or concerns Maintain confidentiality and comply with HIPAA standards Keep vehicle clean, safe, insured, and in compliance at all times Follow all company policies and DDD transportation requirements 3. Required Skills & Competencies Safe and defensive driving practices Strong time management and reliability Professional customer service and communication Ability to work independently Patience and professionalism when working with individuals with developmental disabilities Basic smartphone and GPS navigation skills 4. Minimum Driver Requirements Valid Arizona Driver’s License Minimum age: 21 Current Fingerprint Clearance Card (required) Clean Motor Vehicle Record (MVR) Ability to pass background checks (required) CPR/First Aid Certification (or willingness to obtain) Ability to comply with reporting, training, and documentation requirements 5. Vehicle Requirements Personal vehicle (sedan, SUV, or van depending on assignment) Current vehicle registration Proof of personal auto insurance meeting state and contract minimums Clean interior and exterior Working seat belts for all passengers Functional air conditioning and heating No visible safety hazards Vehicle inspection approval when required 6. Employment Classification Options Independent Contractor (1099) Driver operates as an independent contractor Uses personal vehicle and equipment Responsible for own taxes and insurance obligations Accepts trips based on availability Not eligible for employee benefits Employee (W-2) Driver operates as a W-2 employee Assigned scheduled shifts and routes Paid through payroll Subject to company employment policies Compensation is based on trip type, distance, and service level. Paid per trip and/or mileage Typical range: $15–$25 per completed trip: Employee (W-2): $17.50-19.00 per hour Job Types: Part-time, Contract Work Location: On the road

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