Day Shift Dispatcher

Join Our Team! JP Towing Services & Storage Ltd. is looking for a reliable, organized, and motivated Dispatcher to join our team! As an established emergency towing and roadside assistance provider serving Toronto and the GTA, we operate 24 hours a day, 7 days a week, 365 days a year , providing prompt, professional, and dependable service when our customers need us most. Our dispatchers play a vital role in coordinating emergency service requests, supporting drivers, and ensuring our operations run efficiently around the clock. We're looking for someone who thrives in a fast-paced environment, can confidently multitask, and remains calm under pressure. If you're a natural problem-solver with excellent communication skills and a positive attitude, we'd love to hear from you! Key Responsibilities Receive, prioritize, and dispatch towing and roadside assistance calls based on urgency, location, and driver availability. Coordinate and monitor drivers using GPS tracking and dispatch management software to ensure efficient response times. Communicate with drivers, customers, and team members regarding service requests, estimated arrival times, and updates. Answer incoming calls professionally and assist customers with service inquiries and vehicle retrieval information. Accurately document calls, update records, and maintain organized dispatch and operational information. Monitor traffic conditions and anticipate operational needs to proactively coordinate resources. Assist with vehicle releases, payment processing, and general administrative duties as required. Work collaboratively with dispatchers, drivers, and management to ensure efficient daily operations. What We're Looking For Previous experience in dispatching, logistics, transportation, call centres, or fast-paced customer service. Strong geographical knowledge of Toronto, the GTA, and major highways. Excellent communication, organizational, and multitasking skills. Ability to remain calm, think critically, and make sound decisions under pressure. Strong computer skills and the ability to quickly learn new systems. A dependable, detail-oriented, and solution-focused team player. A professional, patient, and customer-focused attitude. Previous towing industry experience and familiarity with GPS fleet tracking or dispatch software such as InTow are considered assets, but are not required. Schedule & Availability Three 12-hour shifts (7:00 AM–7:00 PM) One additional 6-hour shift (7:00 AM–1:00 PM or 1:00 PM–7:00 PM) Approximately 42 scheduled hours per week Shifts are generally fixed but may be adjusted with advance notice based on operational needs. Availability to work weekends and statutory holidays, as scheduled, is required. Reliability, punctuality, and scheduling flexibility are essential , as we provide emergency services 24/7, including holidays. Availability for daytime training is required. What We Offer Competitive hourly pay based on experience Compensation review following successful completion of training Extended health, dental, and vision benefits Overtime pay in accordance with applicable employment standards Comprehensive on-the-job training Opportunities for professional growth within an established company Ready to Join Our Team? If you're dependable, quick-thinking, and enjoy working in a dynamic environment where no two days are the same, we encourage you to apply! Applicants must be legally entitled to work in Canada. Employment is subject to satisfactory reference checks and a police record check where appropriate to the position. We thank all applicants for their interest. Only those selected for an interview will be contacted. Pay: $20.00-$24.00 per hour Expected hours: 36.0 – 42.0 per week Application question(s): Our company operates 24/7, 365 days a year, including weekends and statutory holidays. Are you available to work scheduled weekends and holidays and accommodate occasional shift changes with advance notice? Work Loc…

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