Day Dispatcher and Routing Coordinator

Summary Kendrew Distribution Services Ltd. is seeking an organized, proactive Day Dispatcher ad Routing Coordinator to support our transportation and distribution operations. The successful candidate will independently build efficient daily routes, coordinate drivers, equipment and freight movements, respond to changing delivery priorities, and work closely with warehouse and operations teams. Strong GTA routing knowledge, practical problem-solving skills, and clear communication are essential. Key Responsibilities Plan, sequence, and optimize daily pickups and deliveries based on customer requirements, delivery windows, vehicle capacity, driver availability, distance, and operating costs. Dispatch drivers and equipment, provide clear instructions, and confirm assignments are understood. Monitor route progress, identify delays or service concerns, and adjust assignments to maintain delivery commitments. Respond promptly to urgent requests, missed deliveries, breakdowns, and other operational disruptions. Coordinate with drivers, customers, warehouse staff, and cross-dock teams to confirm freight readiness, dock windows, handoffs, and delivery exceptions. Maintain accurate dispatch records, delivery confirmations, driver documentation, and operational reports. Review overnight handover notes at the start of each shift and provide a clear, documented handover of outstanding matters. Address driver non-conformance and performance concerns through documentation, coaching, follow-up, and communication with the appropriate supervisor. Analyze trip data, route patterns, fleet utilization, empty mileage, and fuel-efficiency indicators to identify opportunities for operational improvement. Use Excel, dispatch software, and appropriate AI-assisted tools to support planning and reporting. Visit operating sites throughout the GTA, during the day or at night as required, to observe operations, support drivers, and resolve service issues. Where qualified, assist with driver assessments, road tests, safety coaching, and practical training. Education and Experience High school graduation or equivalent is required. Strong practical knowledge of GTA road networks, local deliveries and pickups, time-sensitive freight, and driver coordination in a multicultural workforce. Experience coordinating owner-operators, company drivers, and third-party carriers across multiple routes, vehicles, and customer requirements. Familiarity with cross-dock scheduling, loading and dock time windows, customer-specific routing instructions, and documenting driver performance or compliance concerns. Required Skills and Attributes Excellent people skills, with the ability to communicate respectfully, build trust, and resolve concerns professionally. Strong route-planning and load-planning abilities, with an understanding of mileage reduction, fleet utilization, and transportation cost optimization. Strong Microsoft Excel and Outlook skills, including trip-data analysis, reporting, and effective use of load-tracking software and AI-assisted business tools. Excellent decision-making, multitasking, organization, and time-management skills when managing urgent issues and competing priorities. Excellent verbal and written communication skills. Ability to work independently under operational pressure while coordinating closely with operations managers, drivers, and warehouse teams. A collaborative leadership style and a strong commitment to teamwork and accountability. Working knowledge of applicable Hours of Service (HOS) rules, Electronic Logging Devices (ELDs), driver-hour monitoring, and transportation compliance. Ability to work in the office and accommodate periodic daytime or nighttime visits to GTA operating sites. A clear criminal record and the ability to successfully complete customer-required background screening and security requirements. Additional Assets A valid AZ driver’s licence. Formal truck safety or commercial driver safety training. Experience c…

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