Damage Prevention Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: Job is Temporary Full time- 14 months Who we are looking for: A motivated, detail-oriented professional to join the National Damage Prevention team on a temporary full-time basis during a maternity leave. An organized self-starter who can manage multiple damage claims, competing priorities, and deadlines. A sound decision-maker who handles confidential and litigation-sensitive information with care. A strong communicator who works effectively with operational teams, customers, insurers, legal representatives, and external service providers. A collaborative partner committed to keeping business-critical damage prevention activities moving without interruption. What you will do: Manage first-party and third-party damage claims from initial notification through resolution, invoicing, collection, and payment. Open claim files, prepare first and second notice letters, and contact responsible parties and insurance companies to pursue recoveries. Compile repair documentation, invoices, dockets, and supporting information required for billing. Negotiate settlements and obtain management approval when required. Support project recoveries by creating claim files, arranging invoices, and following up with customers. Receive and record damage-claim payments made by electronic funds transfer or cheque, and manage cheque requests, release forms, and associated records. Monitor ServiceNow claim timelines and identify files requiring referral to collection agencies, Small Claims Court, or Superior Court. Prepare and maintain documentation for collection agencies, paralegals, and lawyers, and participate in regular file reviews. Attend required court appearances and collaborate with Legal and Procurement to support claim resolution. Assist with damage investigations by locating relevant locate records and gathering information from technicians, operational teams, and responsible parties. Coordinate police and fire occurrence information, manage police report requests, and follow up on repair completion and supporting documentation. Serve as a key contact for internal partners, including Fibre, Construction, and Maintenance, and assist with locate-related reporting and escalations. Maintain complete and accurate claim records in ServiceNow, NIKA, SharePoint, and related systems. Enter ServiceNow damage information into the Damage Information Reporting Tool (DIRT) and submit and track required updates. Prepare monthly and quarterly recovery reports, maintain ALA tracking, and support Greenfield damage reporting as requested. Establish new customers in Oracle, create invoice numbers for existing customers, and process invoice retractions through credit memos. Provide and maintain team access to ServiceNow, NIKA, TD Lockbox, and SharePoint. Serve as a primary contact for external vendors supporting collections and legal activities. Maintain the Damage Prevention website, team procedures, and operational processes. Develop and maintain damage-claim reporting procedures, presentations, and training materials. Coordinate annual damage-claim reporting training with area managers and technicians across Canada. Participate in ongoing training, education, process improvement, and reporting activities. Help ensure claims are documented and advanced toward recovery on time, legal and collection deadlines are monitored, reporting is accurate, and procedures and training materials remain current. What you bring: A commitment to …

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