Customs Rater

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. Mission — Why the Job Exists The Customs Rater helps keep customer shipments moving across the Canadian border by accurately processing shipment and trip information and ensuring required data is submitted to the Canada Border Services Agency (CBSA) on time. This role provides an opportunity to develop hands-on knowledge of border customs clearance while contributing to reliable, responsive service for Descartes customers. Outcomes — What Success Looks Like Support timely customs clearance by actively monitoring and prioritizing work queues so required shipment and trip data is submitted to CBSA within appropriate timelines. Maintain a high level of processing accuracy by carefully reviewing shipment documentation, interpreting required information, and entering complete and accurate data into Descartes’ proprietary software. Proactively monitor shipment acceptance by tracking work queues for responses from regulatory authorities and taking appropriate follow-up action when issues arise. Help prevent border delays by monitoring shipment ETAs and contacting customs brokers at the appropriate time to support the clearance process. Provide responsive customer service by communicating professionally with customers by phone and email to clarify information, answer questions, and resolve processing issues. Provide dependable operational coverage by successfully working rotating morning, evening, and overnight shifts, including Saturdays, Sundays, and Statutory Holidays, and supporting limited overtime when required. Contribute beyond the immediate team by supporting related Descartes departments and work assignments as business needs arise. Skills & Competencies — How the Work Gets Done Customs-related education or training; a CCS qualification is an asset . Ability to review shipment documentation and accurately identify and interpret information required for customs processing. Strong analytical and clerical skills with careful attention to accuracy and detail. Strong organizational and prioritization skills, particularly when managing a time-sensitive work queue. Ability to monitor multiple shipments and follow up appropriately based on regulatory status and shipment ETA. Computer literacy with strong working skills in Microsoft Word, Excel, and email; Microsoft Outlook experience is preferred. Strong verbal and written communication skills. Comfortable communicating with customers by phone and email to resolve questions or obtain required information. Ability to communicate effectively with customs brokers and internal team members. Collaborative team player who can also work reliably …

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