Customs Operations Supervisor

Company Overview Northern Customs Services Inc. is a leading provider of customs brokerage, international transportation and logistics services since 1997 Overview. We are seeking a dynamic and detail-oriented Customs Operations Supervisor to lead our morning customs clearance activities and ensure compliance with all relevant regulations. In this vital role, you will oversee customs brokerage management, coordinate with freight and logistics teams, and uphold the highest standards of regulatory compliance. Your expertise will help streamline customs processes, mitigate risks, and support our employees and clients’. Responsibilities · Daily Operations Supervision: Oversee and coordinate daily customs clearance and release activities, ensuring shipments are processed accurately, efficiently, and within established timelines. · Team Leadership & Support: Supervise, coach, and support customs release coordinators, providing guidance, training, and assistance with operational challenges. · Workflow Management: Monitor workloads, prioritize urgent shipments, assign tasks, and ensure adequate coverage and efficient distribution of responsibilities. · Customs Compliance: Ensure customs entries and release procedures comply with U.S. Customs and Border Protection (CBP) regulations, internal policies, and established operating procedures. · Problem Resolution & Escalation: Act as the first point of escalation for complex customs clearance issues, shipment delays, documentation discrepancies, and operational challenges. · Quality Control: Review operational accuracy, identify recurring errors, and implement corrective measures to minimize compliance risks and improve service quality. · Performance Monitoring: Monitor operational KPIs, including processing times, shipment volumes, accuracy, productivity, and outstanding entries. · Customer & Stakeholder Communication: Coordinate with clients, carriers, government agencies, and internal departments to resolve issues and maintain effective communication. · Training & Development: Assist with onboarding new employees, providing ongoing training, and ensuring consistent application of customs procedures and best practices. · Process Improvement: Identify opportunities to streamline workflows, improve efficiency, reduce operational costs, and support automation initiatives. · Management Reporting: Provide regular updates to management regarding operational performance, staffing needs, outstanding issues, and opportunities for improvement. · Hands-On Operational Support: Assist directly with customs entries and shipment releases during peak periods or when additional operational support is required. Qualifications & Experience Required Qualifications Proven experience working in a U.S. customs brokerage environment , preferably with direct involvement in customs entry processing, shipment releases, and day-to-day brokerage operations. Strong understanding of U.S. customs clearance procedures, CBP regulations, customs documentation, and import compliance requirements. Previous experience in a supervisory, team lead, senior customs coordinator, or comparable operational role. Demonstrated ability to manage competing priorities, coordinate workflows, and resolve operational issues in a fast-paced environment. Strong leadership, organizational, communication, and decision-making skills. Ability to work independently, exercise sound judgment, and take ownership of operational responsibilities. Strong attention to detail and commitment to accuracy, regulatory compliance, and customer service. Proficiency with customs brokerage software, electronic documentation, and Microsoft Office applications. Highly Valued Certifications & Professional Credentials The following professional credentials and experience represent a significant advantage and will be strongly considered during the selection process : Certified C…

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