Customs Operations Specialist

​​Role and Responsibilities​ This is a key position for BIM’s growing product portfolio. This person will assist in onboarding new accounts as well as maintaining a good relationship with our existing customers. Below are some of the primary responsibilities and tasks assigned to the customer operations specialist. Host remote meetings, conference calls and in person meetings to gather data needed for client onboarding Assist customers in receiving pricing by sending quotes and information packets. Assist network customers in receiving a refund if needed. Upload customer agreements, documents, other data needed in the CRM. Process customer orders within CRM Conduct customer follow-ups following product implementation with introduction to support team Provide customers with assistance through phone calls, meetings, quoting, and information gathering throughout the process. Assist in transition of customers through the entire onboarding, order process Assist operations team in government RFP, RFQ, RFI requests Maintain accurate data throughout the different databases for BIM Perform customer service activities as requested by the operations manager Collaborate with management to assist with revenue projects, department document updates or other key initiative Maintain COGS data and information within BIM’s catalog in the CRM Maintain accurate billing, location information for Clients in Microsoft CRM Update & follow up daily on customer profiles in the CRM Generate reports from the CRM for management review as needed Other duties as assigned and needed by the operations manager Pay: From $47,000.00 per year Benefits: 401(k) 401(k) matching Flexible schedule Paid time off Work Location: Hybrid remote in Dublin, OH 43017

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