Customs Manager
LOGISTEED AmericaLocation: Monterey Park, CA
Salary: $85,000 - $110,000/annually (Depending on experience)
Summary
The Customs Manager reports to the LOGISTEED America, Inc. Branch Manager. This role will primarily serve as the Branch Manager's primary support resource for branch initiatives including but not limited to: compliance oversight, special projects, onboarding activities, process improvement, and ope
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rational problem solving. This position works alongside existing managers and supervisors without direct reports.
Qualities
• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on human capital and its impact to the success of the organization
• Tenacious
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team's needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills
Essential Duties & Functional Responsibilities Required
Required Knowledge Skills & Abilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time due to business needs, reasonable accommodation, or other operational requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
OPERATIONS
• Perform assigned duties safely and in compliance with company policies and procedures.
• Meet established productivity, quality, safety, attendance, and punctuality standards.
• Meets attendance & punctuality standards
• Conduct branch audits and quality reviews.
• Coordinate process improvement initiatives
• Provide additional management bandwidth during peak workloads.
• Assist with workload balancing across teams.
• Support customer escalations and problem resolution.
• Serve as a branch resource for complex customs matters
• Additional duties as assigned
COMMUNICATIONS
• Communicate clearly, professionally, and effectively, both verbally and in writing.
• Provide timely and accurate communication regarding shipment status, Customs clearance, and customer inquiries.
• Build and maintain positive working relationships with customers, government agencies, carriers, and internal stakeholders.
SAFETY
• Comply with all company, customer, OSHA, and regulatory safety requirements.
• Perform assigned duties safely and report unsafe conditions immediately.
• Maintain a clean, organized, and safe work environment.
• Support company initiatives that promote workplace safety and operational excellence
FINANCE
• Support large-scale duty recovery initiatives
• Monitor PSC, Protest, Reconciliation, and FTZ activities and projects
• Support account implementations and transitions
• Assist with Power BI reporting and operational analysis.
TRAINING
• Maintain and expand job knowledge through ongoing training and professional development opportunities.
• Remain current on Customs regulations, tariff changes, and industry requirements applicable to assigned responsibilities.
• Complete all assigned training within established timeframes.
• Develop training materials and procedures.
• Assist with onboarding of new employees.
• Conduct operational and compliance training.
• Support supervisor development initiatives.
COLLABORATION
• Contribute to a positive team envir