Customs Coordinator

We Bring Food to Your Family’s Table Erb Group is one of North America’s largest privately owned refrigerated transportation providers. Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as a Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry leader. Shift: Monday - Friday; 3 p.m. - 12 a.m / midnight Compensation: Range from $20 - $24.25/hr SUMMARY The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers. PRIMARY RESPONSIBILITIES Complete ACE/ACI manifests and set up Prior Notice Fax Prior Notice information to Customs broker and check Prior Notice website confirmation Check inbound PARS and PAPS in system Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers Update and locate information on BorderConnect for drivers Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE Update and maintain ACE/ACI Fax number list, generally once a month Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork) Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed Maintain Master Customs Broker list along with Fax #’s and email contacts Create PARS/PAPS stickers and monitor supplies Complete other duties as assigned REQUIREMENTS/QUALIFICATIONS Intermediate experience using MS Office (Excel, Word, Outlook) Experience with AS400 preferred Knowledge of U.S. geography considered an asset Strong organization, time management, and computer skills required Excellent verbal and written communication service skills Ability to work independently and as part of a team WORKING CONDITIONS Position based on 45-hour week. Your Cool Work Perks Benefits available from day 1 We’re motivated by doing business with good people and hiring them too. Company-paid health insurance plans (health, prescription, dental, and vision) Company-paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1,600 in massage therapy benefits TFSA and RRSP savings plans with company matching contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and GoodLife Fitness Educational assistance of up to 50%, with specific training required by Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs) How to Make Your Next Cool Move – Apply online today! Having trouble completing the application? Contact us at 1-800-461-5299 or Recruiting@erbgroup.com. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value-driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all…

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