Customs Brokerage Specialist, ACT Destination Operations

DESCRIPTION At Amazon, we're committed to being Earth's most customer-centric company. The Amazon Customs & Trade (ACT) team plays a critical role in that mission — delivering end-to-end customs brokerage services that keep global supply chains moving efficiently and compliantly. We are looking for a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our growing team. In this role, you will own daily customs clearance operations across ocean, air, rail, and truck cross-border shipments — partnering with freight forwarders, sellers, and vendors to ensure accurate documentation, timely entry filing, and full regulatory compliance. You'll be a key escalation point for clearance issues and a trusted resource for internal and external stakeholders. Key job responsibilities Verify completeness and accuracy of customer onboarding documentation and commercial records Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery Perform accurate data entry for entry filing, tariff classifications, and inspection records Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners Generate and track delivery forms, ensuring all compliance requirements are met Meet daily and weekly KPI targets for entry submission accuracy and timeliness Serve as second-tier support for Customer Service escalations related to cross-border shipments Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end About the team The Amazon Customs & Trade (ACT) team is a fast-paced, high-impact group of logistics and compliance professionals dedicated to making international trade seamless for Amazon's customers and partners. We operate at the intersection of global supply chain, regulatory compliance, and customer experience — and we hold ourselves to the same high bar we set for our customers. We value precision, ownership, and continuous improvement, and we're looking for teammates who do too. BASIC QUALIFICATIONS Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.) Work 40 hours/week, and overtime as required Experience performing accurate data entry and analysis 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments PREFERRED QUALIFICATIONS High school or equivalent diploma Bachelor's degree in logistics, transporation, supply chain, or business Licensed customs broker Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, TN, Virtual Location - Tennessee - 17.45 - 30.52 USD hourly

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