Customs Brokerage Manager

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $110,000.00 to $140,000.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k) retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Customs Brokerage Supervisor is responsible for overseeing daily operations, ensuring efficient workflow, and achieving department goals. This role focuses on maintaining high standards of performance, fostering team development, and ensuring compliance with company policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that customs and governmental processes, procedures and activities are performed and managed based on global, country specific and port specific governmental regulations. Keeps abreast of laws and regulations regarding brokerage compliance and develop specific programs to ensure that personnel are properly trained and equipped with the knowledge to maintain a compliant environment Attends local, regional or national training classes or conferences as needed to enhance skills and retain industry knowledge Directly or indirectly manages all Customs Brokerage staff within assigned department Ensures product working capital targets are met within assigned department especially targets set for days payable outstanding (DPO) (with product vendors) and days sales outstanding (DSO) (especially on pass-through items) Performs timely and accurate costing, revenue estimates, rating, and invoicing, to minimize WIP, DSO, and Bad Debt Ensures product operations customer quality goals per Customer Standard Operating Procedure (CSOP) at minimal cost to HWL through effective procurement and routing Meets volume and top line product revenue growth targets for assigned department Ensures product yield is within target range at both a customer level and in aggregate for assigned department Initiates and leads yield improvement process for business below or above target levels In conjunction with senior management, peers, tender management, and sales measures, sells, and procures market competitive rates and services. Ensures all assigned employees are trained, certified, and re-certified periodically on product SOPs and Quality Management System Ensures all financial and quality controls and audits are completed accurately and on-time Holds team accountable for developing clear and concise CSOPs Customer Specific Operating document(s) and certifications. Consults with Account Management and Sales prior to their agreeing to non-standard services and/or pricing Trains and coaches sales and Account Management personnel on external market opportunities or threats, internal strengths and weaknesses, and how to effectively gain market share from HWL competitors on a case by case level or in aggregate Professionally manages customer escalations in conjunction with Account Management or Sales Performs role of product subject matter expert when communicating with customers in a variety of settings Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk Manages the qualit…

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