Customer Support Specialist – Rider Operations (On-Site, Las Vegas NV)

Customer Support – Rider Operations (On-Site, Las Vegas NV) 
$25.00 per hour | Full-Time | 6-Month Contract | On-Site
Location: Las Vegas, NV (on-site, in-office role)
Pay: $25.00 per hour
Schedule: Full time (30+ hours/week)
Contract Length: 6 months 

About the Role

As Customer Support – Rider Operations - You’ll act as the human partner to the robot AI, ensuring an excellent customer experience before, during, and after each ride.

This is a fast-paced, customer-facing support position where empathy, quick thinking, and clear communication are key. You’ll be trained on cutting-edge technology and tools that support autonomous vehicle operations while helping shape the future of urban mobility.

Key Responsibilities

• Provide live rider support before, during, and after missions via multiple channels (chat, phone, and internal messaging systems).
• Act as the real-time human point of contact for riders, delivering accurate ride information and immediate assistance when needed.
• Troubleshoot and escalate rider issues to the appropriate internal teams for resolution.
• Collaborate closely with cross-functional teams, including safety, fleet, and engineering, to maintain smooth operations.
• Perform data entry and testing tasks to support continuous improvement of tools and processes.
• Use internal tools to monitor, document, and resolve customer interactions efficiently.
• Maintain a safety-focused, inclusive, and professional work environment at all times.

Available Shifts

Candidates should be flexible with scheduling. Current openings include:

• Fri–Tue, 9:30 AM – 6:00 PM
• Sun–Thu, 9:30 AM – 6:00 PM
• Wed–Sun, 5:30 PM – 2:00 AM
• Tue–Sat, 5:30 PM – 2:00 AM

Training Schedule:

• Day 1 (Orientation): Tuesday, 9:30 AM – 6:00 PM
• Training Week: Monday–Friday, 10:00 AM – 6:30 PM

Ideal Candidate

• 2+ years of experience in customer service, problem solving, call center, dispatch
• Strong verbal and written communication skills
• Able to remain calm and professional in high-pressure or emergency situations (e.g., ride disruptions, escalations).
• Experience with de-escalation techniques or emergency response training (such as 911 dispatch or crisis support) is highly valued.
• Team-oriented mindset; comfortable collaborating with diverse departments.
• Flexible and proactive — able to adapt to new tools, systems, and priorities quickly.
• Positive attitude with a growth mindset and eagerness to learn.

Why You’ll Love This Opportunity

• Work with cutting-edge autonomous vehicle technology.
• Be part of a mission-driven, forward-thinking team.
• Gain hands-on experience in real-time support, testing, and data analysis.
• Consistent full-time schedule with competitive hourly pay.

Requirements

• Must be authorized to work in the U.S.
• Must be available to work on-site in Las Vegas, NV.
• Must be willing to work one of the specified shifts.
• 18 years of age or older.

Apply with your resume to proceed
Screening process contains a One-Way Video Interview