Customer Support Specialist - Kyle, TX

Customer Support Specialist JOB SUMMARY Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer. Essential Functions: Order placement and management: Generate transfer orders based on customer forecasts, current inventory levels, and established lead times Work with cross-functional teams, taking the lead to ensure timely deliveries Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety Personnel: Provide weekly inventory reports for major accounts Attend weekly Production Meetings Adhere to all Quality System Policies and Procedures Customer interaction: Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction Team collaboration: Collaborate with other departments to address customer needs and concerns Documentation: Maintain comprehensive and accurate records of customer interactions Track customer inquiries and complaints, maintaining records until resolution Maintain all documentation requirements for Site ISO 9001:2015 certification Safety: Keep work area clean and orderly, follows all company procedures and safety policies Track customer inquiries and complaints maintaining records until resolution Actively participate in Daily Toolbox Talk Required for All Jobs Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelor’s Degree in Business, Management or related field is preferred Work Experience 5 plus years of experience in Customer Service or Inventory Management is required Knowledge, Skills and Abilities: Solid understanding of production operations, Quality System Procedures and SOP’s, and a good understanding of continuous improvement/LEAN methods. Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel. Strong verbal and written communication skills Planning/Scheduling experience preferred Root Cause Analysis Techniques 5s Principles Physical Demands: Stationary Position/Seated - Constantly Transport/Lifting - Frequently Transport/Carrying- Frequently Exerting Force/Pushing - Rarely Exerting Force/Pulling - Rarely Ascend/Descend - Rarely Balancing - Rarely Position Self/Stooping - Rarely Position Self/Kneeling - Rarely Position Self/Crouching - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Rarely Feeling - Rarely Communicate/Talking - Constantly Communicate/Hearing - Constantly Repetitive Motions - Constantly Coordination - Constantly Travel Requirements Estimated Amount N/A Pay Range $27.00 to $29.00 per hour The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment wi thout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

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