Customer Support Representative (part-time)
R&L ManufacturingAbout the Company Established in 2000, R&L is a family owned and operated manufacturing company based in Vancouver, Washington, USA. R&L proudly manufactures the BeadTrimmer, fusion bead removal tooling and machines for thermoplastic pipe (HDPE and PVC). About the Role We are seeking a proactive, highly organized Customer Support Representative to serve as the critical hub connecting our customers, sales team, distributors, and logistics partners. In this fast-paced role, you will balance frontline customer care; handling inquiries, generating quotes, and processing orders with behind-the-scenes fulfillment and purchase order tracking. You will also coordinate directly with shipping teams to resolve freight needs while providing key operational and administrative support to our leadership team. The ideal candidate brings sharp attention to detail, strong problem-solving skills, and the agility to orders moving seamlessly from inquiry to final delivery. The anticipated start date for this position is January 4, 2027. Key Responsibilities Customer Support & Sales Operations Frontline Customer Support: Serve as the primary point of contact for high-volume daily emails, phone calls, order updates, pricing notifications, and general sales support. Order Processing & Sales Execution: Process incoming RFQs, issue quotes, follow up with leads, and convert approved proposals into sales orders. Customer Issue Triage: Serve as the initial point of contact for customer inquiries, issues, and complaints; reference technical product specifications to accurately document problem details, conduct preliminary troubleshooting, and route appropriately to shipping or technical support. Sales Outreach & Lead Assistance: Assist the sales department with proactive lead outreach, prospect follow-ups, and customer acquisition campaigns. Order Fulfillment & Logistics Procurement & System Logging: Create and track purchase orders (POs) with distributors, logging finalized POs into the operating system and monitoring lead times and delivery schedules. Operational Tracker Management: Maintain the daily operational tracker to monitor open tasks, order stages, and team priorities. Shipping & Logistics Coordination: Coordinate directly with shipping teams to manage freight requirements, special routing needs, and delivery timelines. Distributor Communication: Manage day-to-day communications with key distributor partners, providing end-to-end order transparency, resolving fulfillment inquiries, and ensuring seamless delivery against agreed-upon service levels. Administrative Support & Communication Leadership & Cross-Functional Administrative Support: Provide dependable administrative assistance to the Head of Operations and partner teams by organizing schedules,tracking action items, and facilitating smooth daily communication across departments. Office Operations & Data Entry: Perform core clerical duties with high accuracy, including inputting operational data, organizing records, managing files,and supporting routine day-to-day office tasks. Performs other duties as assigned Required Qualifications Education: High School Diploma or equivalent required. Experience: 2+ years in customer support, sales operations, order management or administrative support Required Skills Software Proficiency: Hands-on experience with Quickbooks, Adobe and order management/ERP software a plus. Office Tools: Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic CRM platforms. Communication: Professional written and verbal communication skills for high-volume phone calls, daily email coordination, and active lead outreach. Organization & Detail: Excellent time management skills with a strong double-check mindset for accuracy in quoting, pricing updates, and PO entry. Cross-Functional Collaboration: Proven ability to work seamlessly with sales, shipping, vendor logistics, and marketing teams. Safety: Strict adherence to safety standards, practices and …