Customer Support in Order Management

Transform customer interactions at Metso as an Order Management Customer Support Specialist. Oversee quotes, processes, and service excellence in a hybrid setup. Metso is seeking a Customer Service Representative to manage the end-to-end quote-to-cash process.
This role includes preparing invoices, processing orders, and ensuring smooth coordination with internal teams. With a focus on exceptiona
...
l customer experience, your contribution will be key in enhancing operational efficiency and customer satisfaction. Key Responsibilities:
• Prepare accurate customer quotes based on needs
• Manage order entry and fulfillment processes
• Work with logistics and partners to ensure timely deliveries
• Handle invoicing and resolve customer issues
• Maintain comprehensive records and data accuracy Requirements:
• Experience in quote and order management in manufacturing
• Strong organizational and prioritization skills
• Bilingual proficiency in English and French
• High attention to detail in documentation
• Familiarity with order management systems like SAP Join Metso and apply your skills to improve customer service in the sustainable materials sector.

View the full posting and apply