Customer Support Agent / Logistics Coordinator

About the role Quicksilver Express is a same-day courier and logistics company that has operated 24/7/365 across six locations for over 40 years. Our Phoenix Operations team is hiring a Customer Support Agent with a path to Logistics Coordinator. Most new hires start as Customer Support Associates, taking customer calls, entering and tracking orders, and keeping customers informed. As you gain experience, you’ll have the opportunity to advance into a Logistics Coordinator (Dispatcher) role, where you’ll coordinate drivers and routes across the Phoenix metro. Both positions require strong communication skills, sound judgment, and the ability to stay composed in a fast-paced environment. If you want to build a real career, contribute to a team that depends on each other, and grow into more responsibility over time, this is a place where that actually happens. Responsibilities Answer customer calls and emails professionally and efficiently Enter, update, and track delivery orders in our dispatch software Communicate order status and resolve issues with customers and drivers Juggle multiple priorities during peak periods without losing accuracy Learn the Phoenix metro area and our customer base to support dispatch decisions Advance toward coordinating drivers and routes as a Logistics Coordinator Qualifications Prior customer service experience Strong communication and people skills Good working knowledge of the Phoenix metro area Comfortable with Windows-based software; typing speed of 40+ WPM Reliable attendance and a positive attitude Able to read, write, and communicate effectively in English Able to pass a federal and county background check Apply Apply directly through Indeed or at qec.com/careers. Pay: From $23.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Parental leave Vision insurance Work Location: In person

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