Customer Supply Expert - Bohemia, NY

Join our Supply Chain Planning team as a Customer Supply Expert and play a key role in connecting strategic customers, Sales and Supply Chain Planning. You will help ensure that customer requirements, forecasts and supply risks are integrated into planning decisions while driving supply performance and supporting strategic customer collaboration. By acting as the voice of the customer in day-to-day supply chain operations, you will help strengthen customer partnerships and reliable supply, contributing to what matters most: better health for more people. Location: East Coast US preferred Grow with us – Your Responsibilities Monitor and improve customer-specific supply performance Conduct KPI reviews and identify opportunities for improvement Analyze supply risks and performance gaps Drive corrective actions with Planning and Operations teams for selected accounts Integrate customer forecasts and demand insights into planning processes Support collaborative planning activities with customers Ensure customer priorities are reflected in planning decisions Improve forecast visibility, accuracy and planning stability through close collaboration with customers and Planning Act as the primary supply chain contact for assigned customers and Sales teams Support business reviews and customer supply reviews Provide supply updates, communicate risks and support recovery plans Build trust-based customer relationships Support vendor-managed inventory, customer collaboration and customer stocking programs • Develop customer-specific supply solutions Strengthen customer supply chain integration Identify collaboration opportunities that create mutual value Manage supply escalations and coordinate resolution activities Support prioritization and recovery planning Ensure timely communication with stakeholders Drive proactive issue prevention What Will Convince Us Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, Engineering or a related field, or equivalent professional experience 3+ years of experience in Customer Supply Chain, Supply Chain Operations, Logistics, Customer Service or another customer-facing Supply Chain role Experience supporting customer escalations, supply constraints, service commitments and recovery activities in a manufacturing environment Strong customer communication, stakeholder coordination, cross-functional collaboration and problem-solving skills Identification with our core values: Sustainability, Openness, Enjoyment What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance Sartorius is an equal opportunity employer and will consider all qualified applicants for …

View the full posting and apply