Customer Supply Chain Team Lead

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Supply Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers. About The Role In this role, you will lead identification, prioritization, and execution of value-added projects and continuous improvement initiatives that contribute to business growth, operational excellence, customer satisfaction, and cost optimization. You will utilize data analytics, project management disciplines, and cross-functional collaboration to ensure successful implementation and measurable results. You will lead as a culture and people champion supporting a high performing and highly engaged team. This role is not currently sponsoring visas or considering international movement at this time! Your responsibilities Lead and develop the Customer Logistics Team to deliver exceptional customer service through complete orders, on-time delivery, accurate transactions, and damage-free shipments while fostering team capability and service excellence. Partner cross-functionally with Sales, Planning, Manufacturing, Distribution Centers, and Customers to execute sales and promotional plans, improve communication, and drive customer satisfaction. Drive continuous improvement initiatives by identifying value-added opportunities, implementing operational enhancements, and leveraging Lean, Six Sigma, root cause analysis, and process mapping methodologies. Manage strategic projects and organizational change efforts, prioritizing multiple initiatives, engaging stakeholders, and ensuring successful execution of business objectives. Analyze complex supply chain and customer data to identify trends, develop actionable recommendations, improve workflow efficiency, and support informed decision-making by senior leadership. The experience we're looking for Bachelor's degree in Supply Chain Management, Business Management, or a related field, with 5-7 years of experience in customer service, logistics, forecasting, or supply chain operations. Proven leadership experience, including managing direct reports, developing talent, and leading high-performing teams. Strong retail and customer supply chain expertise, preferably supporting Walmart or other large retailers within a fast-moving consumer goods (FMCG) environment. Advanced analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive effective business decisions. Excellent communication and technology skills, including strong written, verbal, and presentation capabilities, along with proficiency in systems and tools such as Retail Link. The skills for success Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logist…

View the full posting and apply