Customer Supply Chain Manager, Walmart

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Supply Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers. About the role The Customer Supply Chain Manager is responsible for building strategic customer relationships, implementing the company’s Customer Service strategy and coordinating with internal business partners to improve customer KPIs while optimizing cost and flow to shelf. The Customer Supply Chain Manager is a people leader and supports a team of CPFR Analysts to successfully execute daily, weekly, and monthly activities. This role is not currently sponsoring visas or considering international movement at this time! Your responsibilities Lead, coach, and develop CPFR Analysts to deliver business objectives while connecting team goals to broader Supply and Commercial strategies. Drive team performance and efficiency through continuous improvement, clear performance standards, and a customer-centric mindset. Build strong customer partnerships through regular engagement, representing the voice of the customer and aligning on shared business objectives. Proactively identify, resolve, and escalate service or operational issues, recommending solutions that balance customer and Reckitt priorities. Ensure achievement of company objectives while maintaining high standards of quality, compliance, safety, and operational excellence. The experience we're looking for Bachelor’s degree in Supply Chain, Business, or a related field, with 8+ years of progressive customer service or supply chain leadership experience, preferably within CPG. Proven people leadership skills with a track record of driving business results, developing talent, and fostering collaboration. Strong understanding of end-to-end supply chain processes, including order management, forecasting, transportation, manufacturing, and warehousing. Experience partnering directly with Walmart, building relationships and influencing stakeholders at both operational and senior leadership levels. Advanced analytical, communication, presentation, and systems skills, with the ability to leverage data to drive decisions and optimize key KPIs. The skills for success Leadership & Team Development Customer Relationship Management Strategic Supply Chain Expertise Analytical & Data-Driven Decision Making Communication, Influence & Cross-Functional Collaboration What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our…

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