Customer Success Manager (Remote – Canada)

Position Overview Miebach Consulting is seeking a professional and client-focused Customer Success Manager to support client relationships and ensure effective coordination throughout the customer engagement process. The successful candidate will work closely with clients and internal consulting teams to understand business requirements, monitor project progress, coordinate communication, and support long-term client satisfaction. This remote position requires strong relationship management skills, business communication abilities, and an understanding of professional consulting environments. Key Responsibilities Build and maintain strong professional relationships with existing clients. Serve as a primary point of contact for assigned client accounts. Understand client requirements, business objectives, and service expectations. Coordinate communication between clients and internal consulting teams. Monitor client engagement and identify opportunities to improve service delivery. Organize regular client meetings and business review sessions. Track project milestones, deliverables, and client feedback. Identify potential client concerns and coordinate appropriate follow-up actions. Support client onboarding and introduction to company services. Maintain accurate client records and account documentation. Prepare client reports, presentations, and relationship updates. Collaborate with sales, project management, and consulting departments. Identify opportunities to strengthen existing business relationships. Support continuous improvement of customer experience processes. Qualifications and Requirements 3+ years of experience in customer success, account management, client relations, or consulting. Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred. Strong written and verbal communication skills in English. Excellent interpersonal and relationship-building abilities. Experience managing professional client relationships. Understanding of customer engagement and account management processes. Strong organizational and time-management skills. Ability to coordinate multiple client activities and meet deadlines. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Familiarity with CRM platforms and customer relationship management tools. Strong analytical and problem-solving abilities. Ability to work independently and collaborate with international teams. Experience in supply chain management, logistics, or management consulting is an asset. About Miebach Consulting Miebach Consulting is an international management consulting firm specializing in supply chain management, logistics, operations strategy, and digital transformation. The company supports organizations across industries such as retail, consumer goods, pharmaceuticals, and manufacturing. Its consulting services help businesses optimize supply chain operations, improve logistics performance, and implement effective business solutions. Miebach combines strategic consulting, engineering expertise, and digital capabilities to address complex operational challenges. Pay: $95,000.00 per year Work Location: Remote

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