Customer Success & Fleet Administration Coordinator

Customer Success & Fleet Administration Coordinator Are you highly organized, customer-focused, and thrive in a fast-paced environment? At tappCONNECT Inc. , we keep Edmonton moving through our diverse transportation services, including Yellow Cab, Prestige Limousine, Asyst Transportation, J & P Auto, and Prestige Transportation. We are looking for a Customer Success & Fleet Administration Coordinator who is passionate about delivering exceptional customer service while supporting critical fleet administration processes. This role is more than administrative. You'll be at the center of our operations, helping drivers get on the road, supporting fleet compliance, and reuniting customers with their lost belongings. If you enjoy solving problems, staying organized, and making a meaningful impact every day, this career opportunity may be the perfect fit for you. Why Join tappCONNECT? ✅ Stable full-time position with consistent daytime hours ✅ Be part of a growing transportation and mobility organization ✅ Collaborative and supportive team environment ✅ Opportunity to work across multiple business divisions and departments ✅ Meaningful work helping drivers, customers, and operational teams succeed ✅ Career growth and development opportunities ✅ Modern workplace that embraces technology, innovation, and AI tools What You'll Do: Fleet Administration: As a key member of our operations team, you will: Coordinate vehicle start-ups and onboarding processes for fleet vehicles, including DATS, CHOICE, and other transportation programs. Manage vehicle strip processes from initiation through completion and sign-off. Collect, verify, and maintain vehicle registrations, insurance, licensing information, VINs, ownership documentation, and related records. Coordinate with the Shop, Safety, Claims, Dispatch, and other departments to ensure timely completion of fleet processes. Support licensing applications, renewals, unit transfers, plate registrations, and vehicle assignments. Maintain accurate records, databases, electronic files, and documentation. Provide drivers and vehicle owners with clear guidance on requirements, documentation, and next steps. Identify and escalate incomplete documentation, approvals, safety concerns, and process exceptions. Customer Success & Lost Property Services: You will also serve as a trusted point of contact for customers by: Responding to lost and found inquiries by phone, email, online submissions, and voicemail. Investigating reported losses using dispatch records, booking information, and GPS data. Coordinating with drivers to locate and return customer property. Receiving, documenting, labeling, and securely storing lost items. Managing inventory records and maintaining complete case documentation. Assisting customers at the service counter and verifying ownership before releasing property. Ensuring privacy, confidentiality, and professional handling of sensitive situations. Administrative Support: Maintain organized filing systems, shared folders, and electronic records. Prepare reports, correspondence, forms, and follow-up communications. Support operational projects and departmental initiatives. Recommend process improvements that enhance efficiency, service quality, and accuracy. Provide coverage and support for related administrative functions as needed. What You Bring: Required Qualifications: High school diploma or equivalent. Minimum 3 years of customer service experience. Minimum 2 years of administrative experience. Experience managing records, forms, databases, or case files in a high-volume environment. Strong proficiency with Microsoft Outlook, Word, and Excel. Preferred Qualifications: Experience in transportation, fleet, taxi, automotive, logistics, regulatory, or vehicle administration environments. Experience with SharePoint, dispatch systems, fleet management software, or lost and found tracking systems. What Makes You Successful: We're looking for someone who is: ✔ Exceptionally organized…

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