Customer Success Engineer

Plano, Texas, United States Engineering, Marketing Early Careers 21033 Solve. Specify. Succeed. The role of the Customer Success Engineer is responsible for the 2nd phase of our PROFIS Engineering & Services solution sales process. This includes partnering with Software Sales Consultants and Field Engineering Teams to foster the successful implementation of the solution and continue building the value proposition that Hilti delivers to the customer through PROFIS Engineering. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products. This position protects company from liability exposure through use of sound engineering judgment. This position will analyze customer needs and map potential solutions, while building trusting customer relationships. What You'll do Make virtual business activities in relation to F&P Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s market share within the territory Demo Hilti PROFIS Engineering software products and services in person and virtually with customers Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow PROFIS Engineering application Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support Represent Hilti in customer’s meetings and follow‐up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users Create a custom training plan for the customer on Hilti Software Solutions at all levels of the company and how the technical aspects Responsible for creating policies and procedures that optimize the customer experience Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Demonstrate consultative selling; drive value to have customers request an increase in product or service. Collaborate closely with team members to support renewals and expansion opportunities Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service) During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution customer onboarding and adoption Provide professional educational seminars and presentations for firms to inform them of Hilti products, their performance characteristics, applications, and product limitations Provide competent recommendations to engineers, architects, and other designers on specific applications using sound engineering judgment; educate specifier on technical advantages of Hilti solutions not covered by test data Contact and cultivate internally developed leads; pursue target opportunities within assigned territory Utilize networking to find new sales opportunities, developing them into long term partnerships Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products What You’ll Bring This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship. Bachelor’s Degree in Engineering or Engineering Technology required – Civil, Architectural, or Mechanical discipline preferred 2 year minimum experience in engineering/construction role preferred Knowledge of construction methods and practices as they relate to Hilti products, preferred Demonstrated aptitude of cold…

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