Customer Solutions and Demand Planning Manager

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world. Video: What We Do Why work at Chromalloy? Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy! Our Total Rewards Program is designed to support you today and in the future. Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching. Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs. Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment! Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site. Eligibility for individual benefit plans may vary based on employment status. Job Summary We’re looking for a Customer Solutions & Planning Leader to own and integrate commercial, customer, planning, and logistics activities at our BELAC facility in Oldsmar, Florida. Serving as the primary connection between customers and site operations, you will lead the full order-to-delivery process, translating customer demand into actionable production and delivery plans. You will have direct accountability for customer relationships, sales execution, the Sales, Inventory & Operations Planning (SIOP) process, production planning, and shipping and receiving. You will also lead and develop the planning and logistics teams while driving revenue growth, on-time delivery, inventory performance, and customer satisfaction. This is a highly visible site leadership role for someone who can bring structure to complex processes, align competing priorities, and create accountability across functions. Work That Matters At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. As a people leader, you'll play a key role in developing talent, improving processes, and delivering results that help keep aircraft flying safely around the world. Location: On-site, Oldsmar, FL What You’ll Be Doing Serve as the primary point of contact for key customers, owning overall relationship management, performance, communication, and growth. Drive revenue growth through proactive customer engagement, opportunity identification, and disciplined execution. Ensure contract compliance, pricing alignment, and execution against customer commitments. Own and lead the site SIOP process, aligning customer demand, operational capacity, supply requirements, and financial targets. Lead demand planning, supply planning, and capacity alignment through a clear and consistent operating cadence. Translate commercial forecasts into actionable production, inventory, and delivery plans. Lead the Senior Production Planner and oversee production planning activities to improve schedule adherence and resource utilization. Manage the Shipping & Receiving team to support timely, accurate, and efficient product flow. Drive improvements in on-time…

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