Customer Shipment Liaison

Your Job Georgia-Pacific is seeking a Customer Shipment Liaison to join the Consumer Products GP PRO Supply Chain organization. This role creates value by connecting the GP PRO Customer Solutions team, KBX Logistics, Product Supply, and Georgia-Pacific shipping facilities to improve daily execution, resolve service issues, and advance continuous improvement. The Customer Shipment Liaison will serve as a trusted bridge and advocate across the network, representing both warehouse realities and customer-facing priorities. The successful candidate will be proactive, resourceful, and accountable for seeing opportunities through identification, implementation, and sustained results. This role will also help transform how work gets done by using data, AI-enabled tools, automation, and process simplification to reduce repetitive manual work, improve visibility, and allow teams to focus on the highest-value customer and business needs. Location: We are seeking candidates based out of our office in Green Bay, WI. Schedule: Monday through Friday 7:30am to 4pm. Tuesdays in the office, other days remote. In this role, compensation will be commensurate with experience. What Success Looks Like Customer Solutions, Sales, KBX Logistics, Product Supply, and shipping facilities receive prompt, consistent communication they can act on. Service risks are flagged early, escalations have clear ownership, and solutions address underlying causes. Simplification, automation, and responsible use of AI-enabled tools reduce repetitive manual work. Improvements are implemented, measured for value, and sustained through standard work and strong partnerships. Decisions balance customer experience, facility capabilities, transportation execution, and cost to serve. Our Team Georgia-Pacific strives to be the partner of choice by becoming the most advantaged manufacturer and trusted problem solver in the markets we serve. This role supports that vision through deep customer understanding, innovation and technology, stewardship, and contribution-motivated ownership. Within Customer Solutions, the role will help deliver market-competitive supply chain service, optimize cost to serve, strengthen preferred partnerships, and transform the way we work through technology, automation, proactive communication, and end-to-end process improvement. What You Will Do Serve as the primary communication bridge among GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for service situations, daily execution, and improvement opportunities. Represent warehouse capabilities, constraints, and risks while also translating customer and CPG priorities into clear, actionable plans for operational partners. Be accountable for problem solving issues and opportunities from discovery through resolution, implementation, communication, and follow-up; remove barriers and ensure commitments are completed. Proactively identify recurring opportunities, process gaps, and manual activities, then lead sustainable improvements that reduce waste, improve service, and strengthen customer experience. Leverage AI-enabled tools, automation, reporting, and workflow solutions to streamline repetitive work, improve decision support, and increase shipment visibility. Apply appropriate data stewardship and business controls when using technology. Partner with cross-functional teams to evaluate opportunities involving delivery characteristics, maximizing cube, intermodal options, freight consolidation, shipping capacity, sourcing, and least-cost optimization. Manage holiday schedules and provide clear guidance to Customer Solutions and facility partners. Coordinate facility capacity and customer-load prioritization, balancing service expectations, operating constraints, and cost-to-serve considerations. Apply analytical problem-solving to service issues and processing exceptions by using systems, reports, and analytics to monitor service parameters, support timely pickup and deliv…

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