Customer Service & Warehouse Operations Coordinator

We are looking for a highly organized, detail-oriented, and proactive Customer Service & Warehouse Operations Coordinator to oversee daily customer communications and coordinate order-related activities between customers, warehouse operations, carriers, and internal departments. This position requires someone who can independently manage customer inquiries, troubleshoot order issues, follow up on shipments, investigate inventory discrepancies, and coordinate with the warehouse team to ensure customer expectations are met. The ideal candidate must be comfortable working in a fast-paced warehouse and fulfillment environment, managing multiple priorities, and communicating professionally with customers and internal teams. Key Responsibilities 1. Customer Service & Communication Serve as the primary point of contact for customer inquiries and operational issues. Respond to customer emails regarding order statuses, delays, missing items, inventory shortages, and shipping concerns. Provide timely updates and resolutions to customers. Communicate professionally with customers, vendors, and internal departments. Follow up on outstanding issues until resolved. 2. Order Management & Processing Monitor incoming orders and review order statuses. Investigate orders stuck in Trouble or other system statuses. Coordinate order releases, holds, cancellations, substitutions, and short shipments. Follow up on orders that have not been picked, packed, or shipped. Monitor open orders and identify potential delays. Coordinate special customer requests and shipping instructions. 3. Warehouse & Inventory Coordination Work closely with warehouse management to investigate inventory discrepancies. Review inventory availability and communicate out-of-stock situations. Coordinate inventory adjustments and physical count requests. Investigate picking, packing, receiving, and putaway discrepancies. Coordinate returns, damages, replacements, and product rework. Follow up on special projects, including embroidery, relabeling, and repacking. 4. Shipping & Carrier Issues Investigate shipments with missing or delayed tracking updates. Follow up with UPS, FedEx, Amazon, and other carriers regarding shipping issues. Research lost, delayed, or potentially misrouted packages. Coordinate pickup and delivery issues. Review shipping documentation and commercial invoices when needed. Communicate tracking updates and shipping resolutions to customers. 5. System Management & Reporting Work within JASCI Warehouse Management System (WMS) to monitor and investigate orders. Review order statuses, inventory, ASNs, LPNs, and open order reports. Identify system errors and coordinate corrections with the appropriate team. Maintain accurate records of customer issues and resolutions. Prepare daily reports and follow up on outstanding operational issues. 6. Internal Coordination Work closely with warehouse management, receiving, picking, packing, returns, inventory, and embroidery teams. Coordinate with billing and other departments when customer issues require their involvement. Escalate unresolved system, inventory, shipping, or operational issues to management. Ensure all relevant departments are informed of customer concerns and special requirements. Qualifications & Skills Previous experience in customer service, order management, or warehouse operations preferred. Experience with a Warehouse Management System (WMS) is a plus. Strong computer skills, including Microsoft Excel and Outlook. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Ability to investigate problems and find solutions independently. Strong attention to detail and follow-through. Ability to work under pressure and prioritize multiple tasks. Professional email etiquette and customer service skills. Ability to communicate effectively with different departments. Ideal Candidate We are looking for someone who is not simply looking to answer emails, but someone w…

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