Customer Service Transportation Specialist

Job Overview We are seeking a dynamic and detail-oriented Customer Service Transportation Specialist to join our transportation team. In this role, you will be the vital link between our operations, drivers and our customers, ensuring smooth transportation processes and exceptional service. Your energetic approach will help coordinate freight movements, manage communication channels, and utilize advanced transportation management systems to optimize delivery efficiency. If you thrive in a fast-paced environment and possess strong organizational and analysis skills, this is your opportunity to make a meaningful impact in the transportation sector. Job Purpose: This position provides support for customer, drivers, and dispatchers. The Customer Service Transportation Specialist has to conduct his/her role in a positive, productive, and efficient work environment. This position is critical to maintaining operational efficiency. Essential Functions of the Job: Answer calls promptly and courteously. Respond to incoming emails and correspondence in a prompt and courteous manner. Proactively process, expedite and follow-up on orders in a fast-paced environment, being timely and professional at all times. Provide knowledgeable answers to questions concerning ETA’s, deliveries, pick-ups, etc. Work with customers to resolve any issues or concerns. Reschedule pick-ups with prior attempts per third party authorizations. Answer messages in Acordex pertaining to the R/A Department/Dispatch. Call customers, shippers or third parties to request additional time if needed. Schedule delivery appointments. Schedule pick-ups. Process Inside Deliveries. Process returns, communicate to Warehouse, Dispatch and Customer Service. Request Accessorial charges from customers for pick-ups and deliveries. Assist customers as necessary to resolve their issues and use the resources available, such as computer, operations personnel, and management as required for timely resolution. Run R/A Report 30-45 minutes prior to end of the shift. Recommend procedures and guidelines to improve productivity and the service level of the department. Work as part of a team and help execute both departmental and company goals. Follow company and departmental directives regarding policies and procedures. Special projects as assigned. Organizational Relationships: Has frequent contact and communicates continuously with customers and all level of employees in a polite and professional manner. Experience/Training/Education: Required: High school graduate or equivalent, plus minimum of 2 years of customer service support experience. Preferred: Associate degree or completion of some college business courses. Required: Bi-lingual Spanish/ English-required Knowledge/Skills/Abilities: Ability to communicate to customers effectively, professionally, and courteously, work independently with minimal supervision. Requires knowledge of office practices, recordkeeping, and reporting systems; business correspondence techniques and English composition, grammar, spelling, and punctuation; principles of public relations and communications; records management and file maintenance. Skills required include proficiency in MS Office applications, including Outlook, Word, Excel, the company’s TMS system, CLI/FACTS. Ability to use standard office equipment including telephones, calculators, copiers, and facsimile equipment. Ability to type at the net rate of 35 words per minute using a computer keyboard. Ability to be courteous and professional; to accept constructive criticism. Ability to understand and follow written and verbal instructions; to maintain the confidentiality of data; collect data, establish facts, and draw valid conclusions. Add, subtract, multiply and divide in all units of measure; prioritize, organize, and complete tasks independently. Communicate effectively and work cooperatively with customers, management, other employees, contractors, vendors, and public and private …

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