Customer Service Support

Customer Service Support Melvindale, MI About Evans Distribution Systems Evans Distribution Systems is a privately-owned third-party logistics company based out of Melvindale, Mich. Our company is run by a fourth-generation leadership and has operated 3 million square feet of warehousing space in Southeast Michigan for more than 90 years. Evans provides warehousing, fulfillment, value-added, transportation, and staffing services for a variety of customers in automotive, food/beverage, consumer goods, hazmat, paper/raw materials and government service sectors. Why We’re Unique At Evans we care about our employees. We provide full benefits after 90 days and we invest heavily in professional development, cross-training, certifications and safety. We have a robust quality systems program that focuses on continuous improvement, lean operations and ISO:9001 2015 certification. We believe in a workplace that celebrates integrity, innovation and technology across all divisions. We embrace a diverse workforce with associates from many backgrounds, education, and professional disciplines. Discover for yourself why the Evans family continues to grow and how our customers have come to know, it’s easier with Evans . Position Summary We are seeking a highly organized, detail-oriented, and customer-focused Customer Service Support (CSS) professional to join our fast-paced warehousing and distribution team. The Customer Service Support representative serves as a primary point of contact for customers, responsible for managing inquiries, processing orders, coordinating warehouse activities, and resolving service-related issues in a timely, professional, and courteous manner. Essential Duties and Responsibilities Respond to and resolve customer inquiries, service requests, and trouble tickets via email and telephone in a timely and professional manner. Process, enter, and verify customer orders to ensure accuracy and compliance with established requirements. Monitor order accuracy, response times, documentation, customer satisfaction, and timely resolution of service-related issues. Maintain a working knowledge of computer systems, warehouse management systems (WMS), and other applicable software programs. Communicate relevant customer information, concerns, and operational issues to management in a timely and effective manner. Develop and maintain positive customer relationships by responding to inquiries, concerns, and shipment-related complaints in a courteous and professional manner. Monitor and communicate customer feedback to management, promptly identifying and escalating potential customer dissatisfaction. Serve as the primary liaison between customers, warehouse operations, and management to facilitate effective communication and resolution of issues. Prepare and maintain professional written and verbal correspondence with customers, internal departments, and management. Develop, maintain, and update accurate customer-specific procedures and work instructions to ensure compliance with account requirements and ISO 9001:2015 quality management standards. Perform additional duties and responsibilities as assigned by management. Experience and Qualifications High school diploma or equivalent required; some college education preferred. Minimum of three (3) years of experience in customer service, warehouse administration, or similar position required. Previous experience in warehousing, distribution, logistics, or supply chain operations preferred. Strong written and verbal communication skills with the ability to interact professionally with customers and internal departments. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications and general computer systems; experience with warehouse management systems (WMS) preferred. Strong problem-solving skills and the ability to exercise sound judgment when addressin…

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