Customer Service Supervisor - CVL
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com #StartHereGoAnywhere #LifeAtDSV Location: USA - Lithia Springs, Riverside Pkwy Division: Solutions Job Posting Title: Customer Service Supervisor - CVL Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops and maintains positive customer relationships Communicates effectively with customers, vendors and team members Provides overall responsibility for ensuring accurate data capture and system entry Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues Continually looks for internal and customer process improvement processes Develops and promotes a team environment Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development Assists with implementation and testing of new account start ups Provides support to teams located at customer sites Supports presentations for new customer sales, implementations and customer visits Presents data and findings in front of the Customer Reviews, updates and maintains standard operating procedures (SOP’s) Meets or exceeds all team KPI’s for Customer Service Conducts project work as required OTHER DUTIES (Site Specific) May be required to work hours outside of set schedule dictated by business needs Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Ensures direct reports deliver projects within scope and on time and meet customer expectations Manages team vacations schedules and workload of team to assist in project prioritization Development of direct reports Responsible for employment decisions regarding staff and performance management MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have a high school diploma or general education degree (GED). Minimum of 2 years in transportation/supply chain management in a 3PL environment. Minimum of 2 years of successful management experience in a logistics, customer service or related field required. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills Basic knowledge of WMS (Warehouse Management Systems) Proficiency in MS Office applications (to include Excel, Word & Outlook) Language Skills English (reading,…