Customer Service Supervisor

Customer Service Supervisor The Customer Service Supervisor oversees the daily operations of the Valley Distributing & Storage customer service department, leading customer service representatives in successfully achieving company initiatives. The successful candidate in this role will need to clearly and effectively communicate at all levels of the organization, ensuring exceptional customer experience. From orders to invoices to the daily issues that arise within the department, this position will interface with customers regularly, and act as the liaison between the warehouses, the customers and the company. Valley Distributing is a full-service Third-Party Logistics (3PL) provider with over two million square feet of warehousing space. Based in Laflin, PA, we have a proven record of service and stability, demonstrated for 60 years. Our employees have played a major role in our past success and are central to our future. We strive to build a high-performance culture that brings together talented employees driven to always improve their skills and grow with the company. Responsibilities: Manage daily workflow within the customer service department. Receive and implement customer feedback to improve the quality of service. Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Receive, review, and process orders. Receive customer correspondence and resolve customer complaints. Establish and maintain assigned customer accounts for accurate information. Compile and generate reports as they relate to customer service. Perform related duties as assigned. Qualifications: Bachelor’s degree in a related field or equivalent combination of education and relevant work experience. Five (5) years of previous customer service experience. Previous supervisory experience preferred. Exceptional computer skills; Warehouse Management System (WMS), Excel, Outlook Strong decision making and analytical abilities. Highly developed sense of integrity and commitment to customer satisfaction. Effective written and verbal communication skills. Detail oriented with the ability to perform work under minimal supervision. Ability to effectively communicate (both written and verbal) with internal and external customers. Proven ability to meet deadlines and follow directions. Job Type: Full Time Location: Wilkes-Barre (Laflin) Main Office Base Hours: Day Shift (M-F) 8 AM - 4:30 PM Pay: Starting at $20 per hour Benefits: Family Medical, Dental, and Vision Insurances; Short Term Disability, Life, Accidental Death and Dismemberment; 401K Plan Company Match; Paid Time Off (PTO). Pay: From $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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