Customer Service Specialist-Logistics

Customer Service Specialist-Logistics Montreal, QC (French Follows) Deliver the Ultimate Customer Experience. At Priority Worldwide, we don't just move freight—we build relationships, solve problems, and create exceptional customer experiences around the globe. We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers, operations teams, carriers, vendors, and international partners. If you have experience in freight forwarding, enjoy building strong customer relationships, and thrive in a fast-paced logistics environment, we'd love to hear from you. What You'll Do Serve as the primary point of contact for customer inquiries, shipment updates, pickups, quotations, and service requests Act as a key liaison between customers, operations, sales, overseas agents, carriers, and vendors Build and maintain strong customer relationships through proactive communication and follow-up Support the growth and retention of existing customer accounts by identifying opportunities and maintaining regular contact Track shipments, provide timely status updates, and maintain detailed shipment notes within CargoWise Proactively identify shipping delays and escalate issues to operations teams to ensure prompt resolution Prepare customer-specific reports and assist with proposals, pricing requests, and RFQs Assist with new customer onboarding, SOP creation, and account setup processes Coordinate shipment requests and ensure accurate transfer of information to operational teams Resolve customer, vendor, and internal service issues through to completion Maintain positive working relationships with vendors, carriers, agents, and internal stakeholders Participate in department meetings, training programs, and continuous improvement initiatives Support Priority Worldwide's commitment to delivering the Ultimate Customer Experience (UCE) What We're Looking For Minimum 1 year of experience working within the freight forwarding industry Bilingual (French and English) required; the ability to communicate professionally in both languages is considered a strong asset Experience using CargoWise is preferred Proficiency with Mac computers, Microsoft Office, Adobe, and general business software Strong written communication skills with the ability to prepare professional emails, customer updates, and internal notes Strong customer service and relationship-building skills Ability to thrive in a fast-paced transportation and logistics environment Strong organizational skills and attention to detail Friendly, professional, and customer-focused phone manner Ability to build and maintain positive relationships with customers, vendors, carriers, agents, and internal teams Ability to manage stressful situations while maintaining professionalism and a positive attitude Strong team-oriented mindset with a commitment to collaboration and continuous improvement Desire to continually expand transportation and logistics knowledge through training and professional development Knowledge of Incoterms and common international shipping documents (MAWB, HAWB, Commercial Invoice, Packing List, Certificate of Origin, etc.) is considered an asset Must be legally authorized to work in Canada (Canadian Citizen, Permanent Resident, or valid work permit holder) Must currently reside in the Greater Montreal Area or be able to commute to our Montreal office-This role is on-site, remote work is not available Relocation assistance and visa sponsorship are not available for this position What We Offer Salary: $50,000 - $65,000 CAD annually , depending on experience Extended Health and Life Insurance Benefits RRSP & DPSP Retirement Program with 3% Company Match 2 Weeks Paid Vacation 5 Personal Days 3 Paid Volunteer Days Hybrid flexibility with up to 5 work-from-home days per month following successful completion of training Career growth opportunities within a global logistics organization Why Priority Worldwide? Priority Worldwide …

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