Customer Service Specialist-Logistics
Priority WorldwideDescription:
Montreal, QC (French Follows)
Deliver the Ultimate Customer Experience.
At Priority Worldwide, we don't just move freight—we build relationships, solve problems, and create exceptional customer experiences around the globe. We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers, operations teams, carriers, vendors, and
...
international partners.
If you have experience in freight forwarding, enjoy building strong customer relationships, and thrive in a fast-paced logistics environment, we'd love to hear from you.
What You'll Do
• Serve as the primary point of contact for customer inquiries, shipment updates, pickups, quotations, and service requests
• Act as a key liaison between customers, operations, sales, overseas agents, carriers, and vendors
• Build and maintain strong customer relationships through proactive communication and follow-up
• Support the growth and retention of existing customer accounts by identifying opportunities and maintaining regular contact
• Track shipments, provide timely status updates, and maintain detailed shipment notes within CargoWise
• Proactively identify shipping delays and escalate issues to operations teams to ensure prompt resolution
• Prepare customer-specific reports and assist with proposals, pricing requests, and RFQs
• Assist with new customer onboarding, SOP creation, and account setup processes
• Coordinate shipment requests and ensure accurate transfer of information to operational teams
• Resolve customer, vendor, and internal service issues through to completion
• Maintain positive working relationships with vendors, carriers, agents, and internal stakeholders
• Participate in department meetings, training programs, and continuous improvement initiatives
• Support Priority Worldwide's commitment to delivering the Ultimate Customer Experience (UCE)
What We're Looking For
• Minimum 1 year of experience working within the freight forwarding industry
• Bilingual (French and English) preferred; the ability to communicate professionally in both languages is considered a strong asset
• Experience using CargoWise is preferred
• Proficiency with Mac computers, Microsoft Office, Adobe, and general business software
• Strong written communication skills with the ability to prepare professional emails, customer updates, and internal notes
• Strong customer service and relationship-building skills
• Ability to thrive in a fast-paced transportation and logistics environment
• Strong organizational skills and attention to detail
• Friendly, professional, and customer-focused phone manner
• Ability to build and maintain positive relationships with customers, vendors, carriers, agents, and internal teams
• Ability to manage stressful situations while maintaining professionalism and a positive attitude
• Strong team-oriented mindset with a commitment to collaboration and continuous improvement
• Desire to continually expand transportation and logistics knowledge through training and professional development
• Knowledge of Incoterms and common international shipping documents (MAWB, HAWB, Commercial Invoice, Packing List, Certificate of Origin, etc.) is considered an asset
• Must be legally authorized to work in Canada (Canadian Citizen, Permanent Resident, or valid work permit holder)
• Must currently reside in the Greater Montreal Area or be able to commute to our Montreal office-This role does offer some hybrid flexibility is not fully remote.
• Relocation assistance and visa sponsorship are not available for this position
What We Offer
• Salary: $50,000 - $65,000 CAD annually, depending on experience
• Extended Health and Life Insurance Benefits
• RRSP & DPSP Retirement Program with 3% Company Match
• 2 Weeks Paid Vacation
• 5 Personal Days
• 3 Paid Volunteer Days
• Hybrid flexibility with up to 5 work-from-home days per month following successful completion of training
• Career growth opportunities within a global lo