Customer Service Specialist

Piffany Copenhagen, a Danish design company, focuses on unique designs through ethical craftsmanship producing candles, lighting, furniture & gift products. We balance functional practicality with minimal elegance, giving purpose and personality to each piece. We are launching a new brand into the US market to complement our Uyuni Lighting LED candle brand which is the #1 LED candle brand in the world. Our US office is based in Panama City Beach, FL and we have showrooms in Atlanta, Dallas, Las Vegas and New York along with a 100+ person sales team selling our products to specialty retail stores and interior designers throughout the US. About the job The Customer Service Specialist (CSS) delivers exceptional customer experiences by addressing inquiries, resolving issues, and ensuring satisfaction. Representing Piffany Copenhagen, the CSS provides accurate information, demonstrates professionalism, and builds customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills and a focus on continuous improvement. · Provide high-quality service to enhance customer satisfaction and loyalty. · Build relationships with customers and sales team members by understanding their needs and delivering solutions. · Collaborate with Team Leaders and peers to resolve complex issues. · Primary internal point of contact for all customers, prospects, and salespeople (inbound and outbound phone calls and emails). · Create and maintain customer accounts within the ERP system. · Receive, verify data, and enter customer orders into ERP system. · Manage an open order pool to ensure that orders are flowing through the system. · Provide shipment tracking as warranted to customers, salespeople, and team personnel. · Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and satisfaction. Required Skills & Qualifications: · 3+ years of experience in customer care, customer service or a role directly engaging with customers on a daily basis. · A Bachelor’s degree (completed or in progress) is recommended but not required. · Strong organizational and time management skills · Working knowledge of Microsoft office: Excel, Word & PowerPoint · Ability to work and communicate across departments with business partners. · Excellent verbal and written communication and presentation skills · Basic troubleshooting and problem-solving skills. Preferred Qualifications: · Experience in wholesale, retail, import/export, or call centers. · Experience with CRM systems or customer support platforms. Pay: $20.00 - $22.00 per hour Expected hours: 32.0 – 40.0 per week Benefits: Paid time off Work Location: Hybrid remote in Panama City Beach, FL 32413

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