Customer Service Specialist

Nothing Better in the Market We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. Total Rewards At Brown-Forman, we believe in recognizing the bold ideas, ethical decisions, and winning results that make the company’s short- and long-term success possible. This recognition comes in many forms, to include your base salary, holiday bonus, and any incentives you may earn. Learning is at the heart of our culture We create an environment that nurtures and prioritizes continuous learning. At Brown-Forman, you are empowered to take charge of your own development with a variety of customized, award-winning programs available for every step of your career journey. Meaningful Work From Day One: Manage global orders for third party partners around the world. Primary liaison between distributors, supply chain integration, Linkage group, production sites (BF owned, contract bottlers and contract manufacturing partners), foreign supplier, outside warehouses, shipping, logistic/transportation personnel, freight forwarders, IT, BF Sales and Marketing, Finance, Legal, Tax and Credit to analyze and develop a contingency plan for any order, production and or shipping issues. What You Can Expect: Responsible for accurate, complete, and timely management of domestic and orders for assigned markets by managing the entire life cycle from order to cash. Support BF Supply Chain Initiatives and department metrics (Perfect Order, Full Load, Out of Stock, etc.) and offer improvements on orders where gaps exist. Key liaison with internal and external partners, field sales, production sites, co-packers, logistics, pricing, common processes, route to consumer group, external manufacturing, contract manufacturing, quality assurance, and shipping/warehousing personnel to manage and assess cost-reducing delays and impacts to market. Develop communication on critical information related to product and shipments with a focus on meeting partner needs timely and accurately; ultimately supporting the supply chain business strategy. Manage the introduction of new products (new SKUs/changes in configuration, innovation projects) and/or package or proof changes with partners in assigned markets focused on a seamless order experience. Manage electronic data interchange (EDI) of distributor purchase orders ensuring error-free data transfer into BF SAP System. This includes timely set-up of data tables, providing accurate information to distributor for their table set-ups to keep work-flow errors to a minimum. Prepare customer-specific proforma invoices for bank drafts, letters of credit, or cash advance distributor/customer, as well as for those applying for import licenses. Ensure orders are in compliance with Letter of Credit requirements, published pricing, and established incoterms with regards to buyers and sellers responsibilities to avoid delays and penalties. Perform all shipment verification activities for designated warehouse locations (drop delivery, PGI, special billing, etc.). Manage and coordinate all special Customs documents for clearance of shipments to avoid delay/rejection of goods and to be compliant with US and foreign government regulations. Responsible for ensuring updated 301 Bond Forms for all distributors shipping to a US Customs Bonded FTZ warehouses to be compliant with US Customs and the TTB. Manage the research and resolution of order discrepancies with warehouse or production personnel via SAP QM Module. This includes root cause analysis of discrepancies received, working closely with internal partners to troubleshoot the issue, and developing and implementing a corrective act…

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