Customer Service Specialist
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity This posting is for an existing vacancy and not intended to create a talent pipeline SUMMARY Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies. KEY DUTIES AND RESPONSIBILITIES Provide professional customer service Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments Arrange pick-up and delivery of orders with shipper, consignees and carriers Negotiate rates with carriers Track shipments Build cost effective loads Coordinate with Customs Department if required Audit carrier invoices Trailer pool management Complex billing of accounts Maintain tracking reports for internal and external customers Other duties, as assigned to meet business needs Quality, Health & Safety: Supports organizational commitment to ISO 9001 Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. QUALIFICATIONS Education and Experience Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight Minimum 3 to 5 years handling customer accounts in a freight forwarding environment Strong Computer skills - Ms Office, Word, Excel, etc. Experience in freight forwarding and transportation; CIFFA course completion Require strong attention to detail and follow up skills a must Good planning and organizational skills; plans work and measures performance Ability and willingness to work in a team environment as well as independently Demonstrated ability to multi-task and meet deadlines in a fast paced environment Skills and Competencies Ability to create collaborative engagements and active listening Service oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Strong problem-solving skills and analytical skills Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results Both a team builder and a team-player Excellent organizational and time management skills Act as a role model for DSV values and adhere to the Code of Conduct Language and Computer Skills Good command, both verbal and written English skills. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office s…