Customer Service Specialist

Description: The Company : DP Wagner is a fast-growing organization providing manufactured solutions for surface patch and repair and a provider of 3PL / Pick, Pack, and Ship service to a broad number of manufacturing partners. DP Wagner is a wholly owned subsidiary of Traverse Group. Our work environment provides: Cross Functional / Collaborative Team Participation Career Growth Opportunities Strong Goal Driven Environment Reports To: Operations Manager – 3PL, DPWagner, LLC Job Type: Full-Time Location: Powder Springs, GA Job Summary We are seeking a detail-oriented and tech-savvy Customer Service Specialist to join our growing 3PL warehouse operations . In this role, you will serve as the primary bridge between our clients and our warehouse floor. The ideal candidate brings a unique blend of excellent client communication, sharp bookkeeping experience, and advanced computer literacy . If you love solving problems, organizing data, and keeping accounts balanced in a fast-paced logistics environment, we want to hear from you. Key Responsibilities Client Relations & 3PL Support Account Management: Serve as the main point of contact for assigned 3PL clients regarding inventory, orders, and shipping status. Order Processing: Receive, verify, and input incoming customer orders into our Warehouse Management System (WMS). Issue Resolution: Investigate and resolve client inquiries regarding shipping discrepancies, damages, or delays with a helpful and professional attitude. Bookkeeping & Billing (Excel-Intensive) Storage & Logistic Invoicing: Calculate monthly 3PL storage fees, accessorial charges, and handling fees using automated systems and manual spreadsheets. Data Management: Utilize advanced Microsoft Excel functions (e.g., VLOOKUPs, Pivot Tables, formulas) to audit inventory data and generate accurate billing reports. Account Reconciliation: Match warehouse shipping manifests against client invoices to ensure zero billing leakage. Accounts Receivable: Assist with tracking client payments, aging reports, and following up on overdue balances. Computer Literacy & Administration System Management: Navigate daily between our WMS, accounting software (e.g., QuickBooks), and freight carrier portals. Process Documentation: Maintain clean digital files and update standard operating procedures (SOPs) for client billing profiles. Requirements: Qualifications & Skills Required Experience: Minimum of 2–3 years in a logistics, 3PL, or warehouse office environment combined with administrative bookkeeping duties. Excel Mastery: High proficiency in Microsoft Excel is mandatory (ability to organize mass data, format sheets, and use complex formulas). Financial Literacy: Solid understanding of basic accounting principles (invoicing, accounts receivable, and data auditing). Tech-Savvy: Fast learner with digital tools; comfortable troubleshooting basic software integrations. Preferred Experience operating specialized Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) software. Experience using accounting software like QuickBooks or Xero . Physical Requirements & Working Conditions This is a standard office desk role located within a fast-paced warehouse facility. Must be comfortable working in a loud environment occasionally when walking onto the warehouse floor.

View the full posting and apply