Customer Service Specialist

Date: Oct 7, 2026 Location: US-NJ-Bridgewater, US Company: Bausch+Lomb Companies Inc. Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. Overview As a Customer Service Specialist , you will serve as a trusted business partner to customers and internal stakeholders, managing customer accounts and order fulfillment activities throughout the order-to-cash process while ensuring an exceptional customer experience. Working cross-functionally with Sales, Distribution, Supply Chain, Accounts Receivable, Claims, and other internal teams, you will help drive efficient order fulfillment, resolve customer issues, and deliver outstanding customer support. Success in this role requires strong relationship-building skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. You will play a critical role in supporting customers, ensuring operational excellence, and contributing to business success through exceptional service and effective problem solving. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for assigned small to mid-sized direct trading partners. Build and maintain strong customer relationships through responsive, professional, and solution-oriented service. Respond to customer inquiries and requests received through telephone, email, Genesys, and other communication channels in a timely manner. Provide customers with information regarding products, pricing, availability, order status, and company policies. Order Management & Fulfillment Receive customer orders through multiple channels, including email, eCommerce, EDI, and customer portals. Enter and manage orders within PeopleSoft while meeting established service level expectations. Communicate order acknowledgements and confirmations, maintaining ownership of customer orders through completion. Manage order changes, updates, and follow-up activities throughout the order lifecycle. Monitor open orders and proactively communicate order status updates, supply constraints, and product availability concerns to customers. Process and manage Free of Charge (FOC) orders in accordance with company policies and procedures. Customer Issue Resolution Investigate, manage, and resolve customer inquiries and requests, including product and shipment-related concerns. Identify root causes and collaborate with Claims, Sales, Distribution, Accounts Receivable, and other cross-functional partners to ensure timely and accurate resolution. Support resolution of billing discrepancies, pricing issues, shortages, damages, overages, mispicks, deductions, and other order-related concerns. Work closely with Accounts Receivable to address deduction management and past-due invoicing issues that could impact order fulfillment. Operational Excellence Leverage approved AI-enabled tools to improve productivity, streamline routine tasks, enhance communication quality, and support efficient customer service operations. Support product launch activities…

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