Customer Service / Shift Lead

Join the Sauk City Subway team. Full-time earn up to $18.00 per hour with tips and benefits which include PTO and 75% employer-funded Dean insurance. Part-time earn up to $14.00 per hour with tips. We can accomodate your scheduling needs. Apply today. Shift Lead/Customer Service Overview We’re looking for a friendly and proactive Shift Lead/Customer Service team member to join our retail environment. This role is all about creating a welcoming atmosphere for customers, ensuring smooth store operations, and leading by example during your shift. If you enjoy engaging with people, managing daily tasks, and supporting a team, this position offers a great opportunity to develop your leadership skills while delivering excellent service. Everyone in this role is paid, and you'll be an essential part of our vibrant retail community. Responsibilities Greet customers warmly and provide outstanding service to enhance their shopping experience. Operate the POS (Point of Sale) system efficiently for sales transactions, returns, and exchanges. Lead by example in supervising team members during your shift, ensuring tasks are completed effectively. Conduct product demos to educate customers about new or featured items, encouraging sales and upselling opportunities. Maintain store merchandising standards by organizing displays and stocking shelves as needed. Handle cash accurately, perform basic math calculations for transactions, and manage cash handling procedures. Support inventory management by assisting with stock replenishment and reporting shortages or issues promptly. Requirements Prior supervising experience in retail or customer service environments is highly valued. Strong communication skills with the ability to connect with diverse customers and team members. Bilingual abilities are a plus to serve a broader customer base effectively. Familiarity with POS systems, cashiering, and retail math is essential for smooth operations. Excellent phone etiquette and customer service skills to handle inquiries professionally. Ability to perform basic math calculations confidently for sales and cash handling tasks. Experience working in a grocery store or similar retail setting is preferred but not mandatory; a positive attitude and willingness to learn are key. Join us as a Shift Lead/Customer Service team member where you can grow your leadership skills while making each customer’s visit memorable! Pay: Up to $18.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Work Location: In person

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