Customer Service & Sales Coordinator – Electronics Manufacturing

About Camptech Camptech II Circuits Inc. is a Canadian electronics manufacturer with over 45 years of experience in PCB fabrication and PCB assembly (PCBA). From our Markham facility, we support prototype, NPI, and production builds for customers across a range of high-tech industries. We are looking for a Customer Service & Sales Coordinator to support our customers, sales team, and day-to-day commercial activities. This is a diverse role that will also provide support to our purchasing team with the sourcing and procurement of electronic components . Experience within the electronics manufacturing services (EMS), PCB/PCBA, electronic components, or related electronics industry is preferred. Responsibilities Act as a point of contact for customers regarding RFQs, quotations, orders, delivery schedules, and general inquiries . Provide timely and professional customer service throughout the quoting, ordering, and production process. Support the sales team with customer follow-ups, quotations, order coordination, and account administration . Assist with processing and coordinating customer RFQs and purchase orders . Communicate internally with estimating, purchasing, production, quality, and shipping to obtain information and provide customers with accurate updates. Follow up on outstanding quotations and customer opportunities as required. Maintain customer information, sales activity, order information, and related records in company systems. Assist with electronic component sourcing and purchasing activities when required. Request pricing and availability from electronic component suppliers and distributors. Assist with reviewing BOMs and component requirements for customer projects. Compare supplier pricing, lead times, availability, and other purchasing information. Follow up with suppliers regarding quotations, purchase orders, lead times, shortages, and delivery schedules. Assist the purchasing team with issuing and maintaining purchase orders and related documentation. Help identify alternative component sources when availability or lead-time issues arise. Coordinate with sales, purchasing, and production to help resolve component shortages and order-related issues . Develop and maintain strong relationships with customers, suppliers, and internal departments. Provide general administrative and commercial support to the sales and purchasing teams as needed. Qualifications Previous experience in customer service, sales support, inside sales, purchasing, procurement, or a related role . Experience within electronics manufacturing, EMS, PCB/PCBA, electronic components, or electronic distribution is strongly preferred . Familiarity with electronic components, BOMs, part numbers, distributors, and component sourcing is an asset. Experience working with electronic component distributors such as DigiKey, Mouser, Future Electronics, Arrow, Avnet, or similar suppliers is an asset. Strong customer service and communication skills. Comfortable communicating professionally with both customers and suppliers by email and phone. Strong organizational skills and ability to manage multiple priorities at the same time. Strong attention to detail, particularly when working with part numbers, pricing, quantities, and delivery dates . Proficiency with Microsoft Office, particularly Excel and Outlook . Experience working with an ERP, CRM, or manufacturing management system is an asset. Ability to work collaboratively with sales, purchasing, production, quality, and management. Comfortable working in a fast-paced manufacturing environment and taking on a variety of responsibilities. Job Type: Full-time Pay: $18.00-$21.00 per hour Ability to commute/relocate: Markham, ON L3R 3L1: reliably commute or plan to relocate before starting work (required) Experience: Sales Support: 2 years (required) Language: English (required) Work Location: In person

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