Customer Service Route Driver

Build relationships. Take ownership of your route. Help families and veterinary teams during a difficult time. AquaCrossings provides water-based pet cremation and compassionate aftercare services. We’re looking for a dependable, thoughtful Customer Service Route Driver to represent our team at veterinary clinics and family homes. Customer service is central to this position. You’ll become a familiar, reliable contact for veterinary teams, communicate clearly about pickups, and handle every pet entrusted to us with dignity. You’ll also drive a company vehicle, manage your daily route, and keep accurate records throughout each transfer. What you’ll do Build positive working relationships with veterinary receptionists, technicians, and other clinic staff through friendly, professional service. Collect deceased pets from veterinary clinics and family homes and transport them respectfully to our care center. Communicate with compassion and composure when supporting grieving families. Follow identification and documentation procedures carefully at every pickup and handoff; stop and resolve discrepancies before proceeding. Manage your assigned route safely and efficiently, keeping the team informed about delays, changes, and service concerns. Answer routine questions clearly and connect clients with the appropriate team member when additional help is needed. Load and unload the vehicle carefully, following safe handling procedures. Keep the vehicle clean and organized, complete required checks, and report maintenance concerns promptly. Use digital tools to record pickups, update information, and communicate with the care center. What you bring Experience providing dependable, face-to-face customer service. Experience in route service, delivery, hospitality, veterinary care, or funeral and aftercare services is especially relevant. A valid driver’s license and a commitment to safe, responsible driving. Clear communication, strong attention to detail, and the ability to follow procedures consistently. Good judgment when plans change or a customer needs help. Comfort working independently while staying connected with your team. Comfort using a smartphone, navigation tools, and digital records. Willingness to respectfully handle and transport deceased pets as a regular part of the job. Availability for the schedule listed above. The physical nature of the role This is an active position involving driving, repeated entry and exit from a vehicle, loading, unloading, and moving deceased pets. Handling requirements include weights up to 85 pounds. Essential duties must be performed safely, with or without reasonable accommodation, following company handling procedures. Benefits Company vehicle for work routes Health, dental, and vision insurance Life insurance Paid time off and paid sick time Why this work matters Veterinary teams and families count on us to be reliable, respectful, and careful. Your communication, attention to detail, and follow-through help them feel confident that each pet is receiving dignified care. Apply through Indeed with your resume and answers to the three questions below. We welcome examples from customer service, delivery, hospitality, veterinary care, or other relevant work. If you would like to have your application stand out, please email us at careers@aquacrossings.com with a brief video explaining your interest in the position. Pay: $20.00 - $21.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you available to work weekends? Please list the best phone number and email to be contacted at. If you’d like to stand out, send a 30–60 second video introducing yourself and sharing why you’d be a great fit. Email your resume and video to careers@aquacrossings.com. Tell us about a specific time you helped an upset customer or resolved a service problem face-to-face. What …

View the full posting and apply