Customer Service & Returns Specialist (Part-Time)

About Us RC Sports, Inc is a distributor of roller skates, inline skates, and skating accessories. We're a small, dedicated team passionate about providing great products and exceptional customer service. We take pride in treating our customers with kindness, fairness, and respect and value a positive, collaborative work environment. About the Position We're seeking a friendly, dependable, and detail-oriented Customer Service & Returns Specialist to join our team and provide customer service for our retail website, rollerskatenation.com . This position combines customer service with hands-on warehouse responsibilities in Lenexa, KS. You'll assist customers through email, phone, and live chat while also receiving, inspecting, and processing returned merchandise. The ideal candidate genuinely enjoys helping people and making their shopping experience a positive one. Most customer interactions are friendly and fun, but you'll also need patience and empathy to navigate occasional challenges. We're looking for someone who communicates effectively, exercises good judgment, takes initiative, and works well as part of a small team. Key Responsibilities Customer Service Respond promptly and professionally to customer inquiries via email, phone, and live chat. Assist customers with product questions, sizing recommendations, orders, shipping, returns, and exchanges. Resolve customer complaints with patience and empathy, finding practical solutions that balance customer satisfaction with company policies. Exercise independent judgment when resolving routine issues and recognize when escalation is necessary. Maintain accurate records of customer interactions and resolutions. Develop product knowledge to provide helpful, accurate recommendations. Returns Processing & Warehouse Support Receive, unbox, and inspect returned merchandise for condition, completeness, and eligibility according to company policies. Document inspection results and accurately process returns and exchanges using internal software. Maintain an organized returns processing area and assist with other warehouse tasks as needed. Teamwork & Daily Operations Manage competing priorities and complete assigned tasks accurately and efficiently. Collaborate with team members to support daily operations, particularly during busy seasons. Identify opportunities to improve internal processes and customer experience. Required Qualifications Associate degree or higher from an accredited college or university, OR at least 2 years’ experience serving customers in the skating industry Previous professional customer service experience. Excellent written and verbal communication skills, including strong grammar and spelling. Strong computer skills and the ability to learn new software quickly. Sound judgment, problem-solving abilities, and the confidence to work independently. Strong organizational skills and attention to detail. A pleasant, patient, and empathetic demeanor, with the ability to remain professional when handling difficult customers. A dependable, positive attitude and willingness to contribute as part of a team. Comfortable performing both computer-based and hands-on warehouse duties. Availability to work 20–25 hours per week, Monday–Friday, on-site in Lenexa, KS. Preferred Qualifications Knowledge of roller skates, inline skates, or skating equipment is a major plus. Experience in e-commerce or online retail. Experience processing returns, exchanges, or inspecting merchandise. Roller skating knowledge is highly valued, but we're happy to train the right candidate. Why Join Roller Skate Nation? At Roller Skate Nation, you'll be part of a small, close-knit team where your contributions matter. You'll get to work with a fun product, connect with customers who are genuinely excited about skating, and help people discover or rediscover the joy of being on wheels. If you're looking for a part-time position in a friendly, collaborative environment, we'd love to …

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