Reporting to the Area Manager, the Customer Service Representative ensures that customers receive proper advice, guidance, and support with their requests. He or she closely coordinates between customers and operations and helps promote a positive image of the company through his or her actions.
Processes orders received by email
Enters data into the computer system
Answers questions from customers and delivery drivers
Provides exceptional customer service
Ensures comprehensive tracking of deliveries and pickups
Coordinates operations locally and across the various Robert terminals to optimize the tracking of customer shipments
Effectively responds to customer needs
Prepares and completes various types of documents
Performs other administrative tasks
Desired Qualifications
At least 3 years of customer service experience, ideally in the transportation industry
Proficiency in customer service
Ability to work under pressure
Ability to use various computer software programs
Team player
Ability to work in a dynamic environment