Customer Service Representative - Schedule Appliance Service Calls & Assist With Freight Deliveries
Dracut ApplianceResponsibilities: DO NOT CONTACT COMPANY DIRECTLY. EMAIL THROUGH INDEED ONLY Help load appliances for pick ups. Ability to lift at minimum 75 LBS Answering customer queries with a professional attitude and manner. Demonstrating excellent call handling skills, perseverance and respect. Take personal accountability for acquiring the expertise, knowledge and information to effectively tackle customer's issues. Scheduling service appointments for customers. Receiving service parts and inputting into inventory. Returning unused parts back to the suppliers. Notify and schedule customers for service when parts are received. Prepare appliances to picked up by customers in the warehouse. Ability to work in a warehouse environment. Skills: Multi-tasking (able to talk and research at the same time). Excellent social skills both written and verbal. Ability to have a positive and constructive view of working with others/outstanding teammate. Your ability to uncover hidden customer needs utilizing effective questioning. Being responsible and punctual. Display interpersonal skills. Communication method(s) used: Email Phone Chat In person This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Pay: $20.00 - $24.00 per hour Expected hours: No less than 20.0 per week Benefits: Paid time off Application Question(s): Do you have reliable transportation? Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Work Location: In person