Customer Service Representative / Returns Specialist (Seasonal)

Customer Service Representative / Returns Specialist (Seasonal) Job Type: Seasonal, Full-Time, Non-Exempt Job Location: Oxnard, California Hourly Rate: $17.50 per hour Join Our Team! Are you looking for an exciting seasonal opportunity with a dynamic and growing e-commerce company? At 32 Bar Blues, we're passionate about developing talent, creating great products, and having fun along the way. If you enjoy fashion, solving problems, and working in a fast-paced environment, we'd love to have you join our team for the season! Who We Are 32 Bar Blues stands out in men's fashion by designing and producing most of our garments in-house, ensuring quality from fabric to finish. Our styles are unique, versatile, and wearable, combining a cool vibe with a touch of personality for a variety of settings. We also offer an exclusive collection of accessories, including shoes, bags, hats, scarves, and wristwear, many of which are designed in-house to complete your look. Position Summary As a Seasonal Customer Service Representative / Returns Specialist, you will play an important role in supporting our team and delivering an exceptional customer experience during our busy season. This position combines customer service and returns processing responsibilities. You will serve as a friendly, solution-oriented point of contact for customers while ensuring returned merchandise is carefully inspected, refurbished, and processed accurately. The ideal candidate is detail-oriented, dependable, adaptable, and comfortable balancing multiple responsibilities in a fast-paced environment. Your contributions will help maintain customer satisfaction, accurate inventory, and smooth daily operations throughout the season. ResponsibilitiesCustomer Service Serve as a primary point of contact for customers via phone, email, and voicemail. Provide knowledgeable assistance with order status, shipping, returns, and product inquiries using company systems, including NetSuite. Resolve customer concerns professionally and empathetically, escalating complex issues to the Customer Service Supervisor when necessary. Coordinate with the Distribution Center to troubleshoot shipping and order fulfillment issues. Participate in team meetings and contribute ideas to improve customer service processes. Returns Specialist Inspect returned merchandise to determine its condition and eligibility for restocking or damage processing. Refurbish, steam, and repackage returned items to meet first-quality standards, as applicable. Support the Distribution Manager by preparing and organizing return-related documentation for weekly and month-end reporting. Accurately process return paperwork and initiate refunds or exchanges in accordance with company policies. Track and record returned merchandise and update its status in the company system. Assist with inventory audits and cycle counts as needed. Provide occasional support with picking, packing, and quality-checking orders before shipment. Qualifications At least one year of customer service experience, preferably in e-commerce or retail. Familiarity with order management, returns processing, and inventory systems. NetSuite experience is a plus. Strong verbal and written communication skills. Excellent attention to detail and a commitment to quality. Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment. Strong critical-thinking and problem-solving skills. Comfortable working in a small, entrepreneurial, team-oriented environment. Ability to adapt to changing priorities and support various departments during peak season. Physical Requirements Ability to sit, stand, or walk for extended periods. Ability to occasionally lift up to 30–50 lbs. Must wear appropriate warehouse attire; open-toed shoes are not permitted. Personal Attributes Positive, can-do attitude and strong work ethic. Trustworthy, dependable, and able to maintain confidentiality. Team-oriented with a willingness to assist a…

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