Customer Service Representative- Order Processing & Customer Support

Seeking a dependable, detail-oriented Customer Service Representative (CSR) to join our team. The CSR is a front-line, multi-tasking problem solver in a fast-paced environment who ensures every Frama-Tech customer interaction- whether by phone, email, or web is met with speed, accuracy, and a genuinely positive attitude. Acting as the in-house partner to our Key Account Managers, the CSR processes orders, fields product questions, and resolves issues so KAMs can stay focused on acquiring new business. Success in this role requires exceptional responsiveness, strong organizational skills, and a service-first mindset that consistently reflects Frama-Tech's core values of Availability, Speed, and World-Class Service. Responsibilities Process customer orders accurately and efficiently Respond promptly to customer inquiries via phone, email, and web Provide product information and order updates Resolve customer concerns with professionalism and urgency Support Key Account Managers with day-to-day account needs Maintain accurate customer records and documentation Collaborate with internal teams to ensure excellent service and timely follow-up Pay: From $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of customer service experience do you have? Are you comfortable handling a high volume of phone and email communication? Are you available to work full-time in person M-F 8:00am-5:00pm? Ability to Commute: Bay Shore, NY 11706 (Required) Work Location: In person

View the full posting and apply